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Command Center Specialist
Information about the position
Place of work
Bratislava, Slovakia (Job with occasional home office)
Job description, responsibilities and duties
Management of command center activities in 24/7 operation:
- Monitoring of IT services
- 1st level support and troubleshooting assistance
- Incident tracking and escalation
- Communication with internal and external clients
- Communication with vendors and schema (VISA, MasterCard)
- Reports creation and other tasks required by daily business
- Working in 12hrs shifts
- Monitoring of IT services
- 1st level support and troubleshooting assistance
- Incident tracking and escalation
- Communication with internal and external clients
- Communication with vendors and schema (VISA, MasterCard)
- Reports creation and other tasks required by daily business
- Working in 12hrs shifts
Wage (gross)
1 300 EUR/month+ night/weekend/holiday surcharges.
Our final offer will depend on the seniority and expertise of the selected candidate.
Employee perks, benefits
Compensation and bonuses:
• Meal voucher fully paid by employer
• Jubilee benefits (wedding, working anniversaries)
Health:
• 25 fully paid sick leave days per year (5 sick days)
Work-life balance:
• Hybrid way of working
• International environment
• Free time activities with colleagues
Professional development:
• Hard & Soft skills trainings
• Long term career development
• Meal voucher fully paid by employer
• Jubilee benefits (wedding, working anniversaries)
Health:
• 25 fully paid sick leave days per year (5 sick days)
Work-life balance:
• Hybrid way of working
• International environment
• Free time activities with colleagues
Professional development:
• Hard & Soft skills trainings
• Long term career development
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Technical or Business
Language skills
English - Upper intermediate (B2) and Slovak - Advanced (C1)
Other knowledge
Microsoft Word - Skillful
Microsoft Excel - Skillful
Microsoft Excel - Skillful
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- IT infrastructure overview and technical literacy
- Practical experience with IT monitoring services (helpful but not required)
- Highly professional communication skills (spoken, written)
- Strongly client and service delivery oriented
- Self organized, attention to details, ability to multi-task
- Works independently but also effectively as part of team
- English is a must
- Italian is advantage
- Practical experience with IT monitoring services (helpful but not required)
- Highly professional communication skills (spoken, written)
- Strongly client and service delivery oriented
- Self organized, attention to details, ability to multi-task
- Works independently but also effectively as part of team
- English is a must
- Italian is advantage
Advertiser
Brief description of the company
Nexi is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. Nexi Group provides its services in over 25 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary.
Number of employees
250-499 employees
Contact
ID: 4741514
Dátum zverejnenia: 10.4.2024
2024-04-10
lokalita: Bratislava Pozícia: Call Operator, IT/Technical Support Specialist Spoločnosť: Nexi Central Europe, a.s.
Základná zložka mzdy (brutto): 1 300 EUR/month