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DEUTSCHE TELEKOM
SERVICES EUROPE SLOVAKIA
SERVICES EUROPE SLOVAKIA
Head of Department for Customer Care with active German Language
Place of work
Košice
Contract type
full-time
Wage (gross)
2 300 EUR
Information
about the position
Reports to: Head of Service linePurpose of the job:
Steering and further development of the Customer Care Department located in Kosice
Job content:
• Functional and disciplinary leadership of 50+ employees
• Lead, organize and coordinate the end-to-end operations of the assigned department
• Exploit business opportunities to grow and develop assigned department
• Drive the transformation and digitalization
• Implementation and further development of Front-End Assistant/Robotics
• Implementation of the Nearshore strategy
• Develop and build internal customer relationships (national/international)
• Take responsibility for understanding client requirements
• Operationally manage daily business and critical situations across department and solve escalations to provide seamless operation and effective service to clients.
The salary for this position is from 2 300 gross. The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).
What we expect
from the candidate
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Economy
Language skills
German - Advanced (C1) and English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Personality requirements and skills
Education:
• University degree (Bachelor or Master) in Economy
Experience:
• Min. 3 years of relevant work experience in the field customer service/care
• Proven track record of success in call center or customer service
Language knowledge:
• English (fluent)
• German (fluent)
• Slovak (fluent)
PC skills:
• MS Office – advanced
Other requirements:
• 3+ years management experience or experience in managing large projects
• Several years of corporate experience across different departments and segments
• Strong conceptual and analytical skills
• Exceptional communication skills, strong ability to work as part of a team, negotiation skills and decision-making skills
• Build working and management relationships based on trust
• Good understanding of costs
• A high degree of personal integrity and exemplary behavior in line with the Guiding Principles/Code of Conduct
• The ability and commitment to recognize/foster high-potential employees
• Structured, accurate and independent work approach
• Ability to work under pressure
• Willingness to work in an international environment / cultural sensitivity
• University degree (Bachelor or Master) in Economy
Experience:
• Min. 3 years of relevant work experience in the field customer service/care
• Proven track record of success in call center or customer service
Language knowledge:
• English (fluent)
• German (fluent)
• Slovak (fluent)
PC skills:
• MS Office – advanced
Other requirements:
• 3+ years management experience or experience in managing large projects
• Several years of corporate experience across different departments and segments
• Strong conceptual and analytical skills
• Exceptional communication skills, strong ability to work as part of a team, negotiation skills and decision-making skills
• Build working and management relationships based on trust
• Good understanding of costs
• A high degree of personal integrity and exemplary behavior in line with the Guiding Principles/Code of Conduct
• The ability and commitment to recognize/foster high-potential employees
• Structured, accurate and independent work approach
• Ability to work under pressure
• Willingness to work in an international environment / cultural sensitivity
ID: 3494912
Dátum zverejnenia: 19.10.2018
2018-10-19
lokalita: Košice Pozícia: Call Centre Manager, Department Manager Spoločnosť: Deutsche Telekom Services Europe Slovakia s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: 2 300 EUR