Customer, Brand & CX Insight Manager

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
In our stores, distribution centers and head office we have 74 % of female, 26% of males, 6% of colleagues with disability and 61% of colleagues who have caring responsibilities.
We have representatives of more than 40 different nationalities from 5 different continents working in our stores, DCs and offices. You will identify 7 different nations represented in our Leadership Team.
Tesco outh to be an attractive employer for everyone regardless of their age, gender, religion or nationality.

More information can be found at: https://kariera.tesco.sk/en/

Received awards:

• Najzamestnávateľ 2023 – 2nd place in the Trade and services category
• Via Bona Slovakia 2020 - winner in the category Responsible large company, award for the Public Prize
• Najdôveryhodnejšia značka 2023 – awards in the category E-grocery stores, Non-bank consumer loans, Food sellers, Private brands
• Roma Spirit 2022 – winner in the category Company and employer

• Analyse data sets of multiple types (research, behavioural, economic) to generate insight about our customers, competitors and markets that we can act upon.
• Use expertise to produce actionable insight to support our customer growth strategy within a fast-paced environment.
• Cooperates closely with research agencies to ensure high level content is delivered that is in line with research brief and business requirements.
• Collaborate with DH Team on preparing, conducting and turning into insights outcomes of Shopper Thoughts Panels.
• Takes responsibility for delivering Customer Experience insight on a country level.
• Monitors the brand health and image of Tesco vs. local competitors
• Work on developing storytelling to translate research into answers for our stakeholders" business questions.
• Collaborate with stakeholders on research briefs, and then lead research projects from beginning to end - ensure these deliver against requirements, and are presented in a way to make the complex simple and land the key messages with impact.
• Pro-actively look for new research techniques to understand customer needs and motivations in partnership with other Tesco teams and our research agencies.
• Manages local research budget.

• Employee Clubcard with 10 % discount and extra Clubcard points.
• Cafeteria - flexible benefit system that offers a wide range of benefits.
• Free legal, financial and psychological counselling.
• Refferal bonus and anniversary reward.
• Multisport card.
• Discounts from our partners and stores in Tesco rental areas, seasonal discounts in Tesco stores.
• Gift package for newborn.
• Mobile phone also for private usage.
• Extra leave for special life events (wedding, moving, etc.).
• Flexible working time, home office.
• Company events (teambuilding, Christmas party, program Being well to support healthy lifestyle, etc.).
• Modern and friendly working enviroment.
• Opportunity to growth and development.