Poradíme Vám?

Customer, Brand & CX Insight Manager

Place of work
Cesta na Senec 2, 821 04 Bratislava
Contract type
Wage (gross)
2 300 EUR/month

Information about the position

Stručná charakteristika spoločnosti

Spoločnosť TESCO je jednou z najväčších maloobchodných spoločností, ktorá sa zameriava na predaj potravinového i nepotravinového sortimentu, prevádzkuje vlastný internetový obchod, čerpacie stanice, poskytuje služby v oblasti telekomunikácií a financií. Bola založená v roku 1924 Sirom Jackom Cohenom vo Veľkej Británii.
Tesco vstúpilo na slovenský trh v roku 1996 a v súčasnosti prevádzkuje 153 obchodov, dve distribučné centrá a 18 čerpacích staníc. So svojimi 9 000 zamestnancami je tretím najväčším súkromným zamestnávateľom na Slovensku. V rámci Tesco skupiny budujeme inkluzívne miesto na prácu, kde sú všetci kolegovia oceňovaní za to akí sú, bez ohľadu na kultúru, z ktorej pochádzajú a ktorí nám pomáhajú budovať úspešné podnikanie a odrážajú rozmanitosť komunít, ktorým slúžime.

TESCO is one of the largest retail companies, which focuses on the sale of food and non-food products, operates its own online store, gas stations, provides services in the field of telecommunications and finance. It was founded in 1924 by Sir Jack Cohen in Great Britain.
Tesco entered the Slovak market in 1996 and currently operates 153 stores, two distribution centers and 18 filling stations. With its 9,000 employees, it is the third largest private employer in Slovakia. Within the Tesco Group, we are building an inclusive place to work, where all colleagues are acknowledged for what they are, regardless of the culture they come from and who help us build successful businesses and reflect the diversity of the communities they serve.

Aká bude vaša práca u nás?

• Analyse data sets of multiple types (research, behavioural, economic) to generate insight about our customers, competitors and markets that we can act upon.
• Use expertise to produce actionable insight to support our customer growth strategy within a fast-paced environment.
• Cooperates closely with research agencies to ensure high level content is delivered that is in line with research brief and business requirements.
• Collaborate with DH Team on preparing, conducting and turning into insights outcomes of Shopper Thoughts Panels.
• Takes responsibility for delivering Customer Experience insight on a country level.
• Monitors the brand health and image of Tesco vs. local competitors
• Work on developing storytelling to translate research into answers for our stakeholders’ business questions.
• Collaborate with stakeholders on research briefs, and then lead research projects from beginning to end - ensure these deliver against requirements, and are presented in a way to make the complex simple and land the key messages with impact.
• Pro-actively look for new research techniques to understand customer needs and motivations in partnership with other Tesco teams and our research agencies.
• Manages local research budget.

Prečo u nás budete pracovať radi?

• Employee Clubcard with 10 % discount and extra Clubcard points.
• Cafeteria - flexible benefit system that offers a wide range of benefits.
• Free legal, financial and psychological counselling.
• Refferal bonus and anniversary reward.
• Multisport card.
• Discounts from our partners and stores in Tesco rental areas, seasonal discounts in Tesco stores.
• Gift package for newborn.
• Mobile phone also for private usage.
• Extra leave for special life events (wedding, moving, etc.).
• Flexible working time, home office.
• Company events (teambuilding, Christmas party, program Being well to support healthy lifestyle, etc.).
• Modern and friendly working enviroment.
• Opportunity to growth and development.

Bez čoho sa nezaobídete?

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Intermediate (B1)

Other knowledge

Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft PowerPoint - Advanced
Microsoft Outlook - Advanced
Analytical thinking - Advanced
Communication skills - Advanced
Customer focus - Advanced
Responsibility - Advanced

Personality requirements and skills

• University or Business School degree and min. 3-year experience in independent analytical role
• Experience in Marketing and/or Commercial ideally in Retail environment is an advantage
• Customer centric
• Experience in reporting and data processing
• Understanding of business function
• Good understanding (B1/B2) of English is required
• Drive
• Being able to engage with stakeholders & develop strong collaboration
• Good communicator, able to work with management level & engage management
• Agile thinking & responsiveness
• Analytical skills
• Being open and curious to investigate issues from different angles
• Search new trends & opportunities
• Understanding the importance of change
• Building relationships trust-based
Please send your CV in english. 


Company address

Tesco Stores SR a. s.
Cesta na Senec 2
82104 Bratislava
ID: 4132815  Dátum zverejnenia: 30.7.2021  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 2 300 EUR/month