Operational Risk and Excellence Lead (Hybrid)

Join our Global Governance function and contribute to driving a healthy risk culture, high standards of managing operational risk and driving quality, efficiency, and process excellence in a fast-paced insurance company. Together, we contribute to our mission of providing outstanding service and value to our customers!

About the Role

We are seeking a highly skilled and motivated operational excellence and governance manager to join our Global Governance and Customer Excellence function at iptiQ. You will have the unique opportunity to join a diverse and motivated function, committed to deliver value. You will be responsible for ensuring the highest standards of managing iptiQ's operational risk, including ensuring operational rigor and excellence. Your role will involve ensuring consistency and alignment of risk and compliance practices and operational excellence standards across iptiQ and translate Swiss Re requirements to iptiQ context.

Your responsibilities include:
• Improving operational rigor and define strategies and approaches to manage the operational risks and good customer outcomes
• Ensuring compliance across iptiQ's operational platform and process landscape
• Driving a healthy risk culture, a customer centric culture of operational rigor and partner with iptiQ Management Team to set the right the from the top and ensure a pro-active risk and management practice
• Making sure we have the processes and procedures in place that follow Group and iptiQ standards and local regulations
• Driving operational rigor by harmonizing, ensuring consistency and re-defining specific frameworks within 1st LoD, and drive operationalization of those frameworks across the iptiQ business
• Working with the operation teams to ensure we have an effective control environment, including known risks are supervised and new risks are detected and promptly taken care of
• Establish good working relationship with the regions and 2nd line to build a robust operating platform that creates good customer outcomes and provide solid governance for iptiQ
• Conduct regular reviews to assess process efficiency, accuracy, and compliance to operational frameworks and standards
• Collaborate with cross-functional teams to establish quality metrics, monitor performance, drive continuous improvement and drive customer centric practices and processes
• In partnership with the regions, analyse and assess existing business processes with the customer in mins, identify improvement opportunities and design/ implement efficient operating models
• Orchestrate the identification of automation opportunities and partner with Technology to leverage digital tools and technologies to optimize processes, eliminate manual interventions and reduce residual risks
• Present performance findings and improvement initiatives to senior management, collaborate on decision-making processes, and engage with key stakeholders to understand their needs, gather feedback, and incorporate insights into process enhancement strategies

About the team

We are a dynamic Global Governance and Customer Excellence function dedicated to ensuring consistent and effective governance and customer centric practices across iptiQ. With a focus on risk management, operational excellence and compliance, we play a pivotal role in establishing and maintaining global governance standards that enable sustainable growth and mitigate potential risks. As a function, we bring together expertise from various fields, including risk management, strategy, compliance, data management and customer conduct & excellence. Our diverse backgrounds and skills allow us to approach governance from multiple perspectives and develop holistic strategies to address complex challenges.

• Attractive performance-based bonus
• Own The Way You Work in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Life insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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