Life & Health Claims Specialist with English and German (hybrid)

The iptiQ EMEA Claims Specialist role is a varied and interesting role covering a wide area of responsibility. Being there when a customer needs to claim is the reason iptiQ exists. As a Claims Specialist based in the Centre of Excellence in Bratislava, you will support the activities of other claims assessors based in major cities across Europe. The Claims Specialist is the first point of contact when a customer needs to claim and must ensure that vulnerable customers are dealt with empathetically and fairly. They are responsible for carrying out all claims administration tasks accurately and efficiently.

Main responsibilities:

• Support claims assessors with workflow claims management tasks from first notification to final decision and settlement.
• Manage and adjudicate claims considering medical, financial and title evidence.
• Provide excellent customer service to claimants, demonstrating strong verbal telephone and written communication skills.
• Provide appropriate answers and advice to claimant's questions using knowledge and experience you have and will continue to build up.
• Display empathy and appropriate soft skills when dealing with vulnerable customers or complaints.
• Proactively seek out process improvements and efficiencies to make iptiQ claims a "model office".
• Provide quality input to the claims journey as required, e.g. improvements to best practice standards.
• Organize team workflow to a high standard, ensuring the correct details are accurately captured.
• Adhere to risk management guidelines and practices.
• Focus on good customer outcomes for all claimants.

• Attractive performance-based bonus
• Ultra flexible working time in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card
• ...any many more

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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