Service Design and Adoption Lead (Hybrid)
Place of work
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
From 4 000 EUR/monthOur final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group.
From 4 000 EUR/monthOur final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group.
Information about the position
Job description, responsibilities and duties
Take the ContactOne services and user experience to the next level by leading a team of passionate service designers!
About the role
In this role, you drive the user experience and service effectiveness of the whole ContactOne (C1) ecosystem. ContactOne is the 'one place to go' for employees and clients to get what they need from SwissRe, and covers services like IT, HR, group functions, solutions.
Key responsibilities:
• Define content management and UX standards for C1
• Lead a team of 8 service designers (line manager and coach)
• Act as senior service designer on larger/more complex initiatives
• Drive change management and engagement activities to support the ContactOne strategy
About the team
In Customer Service we empower our clients and employees by making it quick and easy to get what they need from SwissRe to thrive in doing their jobs. We are the one place to go to get help internally and externally. Boosted by AI and digital self-service we are a passionate, global team which drives innovation to create outstanding customer experiences, leverage scaling effects and foster talent in an agile digital world.
About the role
In this role, you drive the user experience and service effectiveness of the whole ContactOne (C1) ecosystem. ContactOne is the 'one place to go' for employees and clients to get what they need from SwissRe, and covers services like IT, HR, group functions, solutions.
Key responsibilities:
• Define content management and UX standards for C1
• Lead a team of 8 service designers (line manager and coach)
• Act as senior service designer on larger/more complex initiatives
• Drive change management and engagement activities to support the ContactOne strategy
About the team
In Customer Service we empower our clients and employees by making it quick and easy to get what they need from SwissRe to thrive in doing their jobs. We are the one place to go to get help internally and externally. Boosted by AI and digital self-service we are a passionate, global team which drives innovation to create outstanding customer experiences, leverage scaling effects and foster talent in an agile digital world.
Employee perks, benefits
You can look forward to extra rewards and benefits including:
- Attractive performance-based bonus
- Ultra flexible working time in hybrid setup, allowing you to work also from home
- Modern office spaces in attractive location
- 5 additional days of holiday
- Lunch allowance fully paid by Swiss Re
- Referral bonus
- Pension & risk insurance contribution
- Sick days and sick leave support
- Public transport benefit
- Multisport card
- Attractive performance-based bonus
- Ultra flexible working time in hybrid setup, allowing you to work also from home
- Modern office spaces in attractive location
- 5 additional days of holiday
- Lunch allowance fully paid by Swiss Re
- Referral bonus
- Pension & risk insurance contribution
- Sick days and sick leave support
- Public transport benefit
- Multisport card
Information about the selection process
This job offer is suitable for people who have been impacted by the invasion of Ukraine.
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
About you
You are a proven people leader with a track record of service design.
• Experience in People Leadership, incl. remote leadership
• Experience in Service Design and Change Management
• Stakeholder management skills
• Experience/education in search engine optimisation, content management, UX design, design thinking, customer journey mapping are all a plus
You are a proven people leader with a track record of service design.
• Experience in People Leadership, incl. remote leadership
• Experience in Service Design and Change Management
• Stakeholder management skills
• Experience/education in search engine optimisation, content management, UX design, design thinking, customer journey mapping are all a plus
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Barbara Oblozinsky
ID: 4790554
Dátum zverejnenia: 18.4.2024
2024-04-18
lokalita: Bratislava Pozícia: IT Consultant, IT Product Manager, IT Project Manager, Service Engineer, Team leader Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 4 000 EUR/month