International Programs & Customer Claims Coordinator

Are you eager to elevate your career and play a pivotal role in delivering exceptional claims services to Swiss Re Corporate Solutions' Large IP and Managed Customers? An exciting opportunity awaits you!

About the Role

As the IP & Customer Claims Coordinator, you'll spearhead the coordination of crucial aspects of the claims value proposition for our strategically significant Relationship Customers. Your primary focus will be on enhancing processes, leveraging technology, and facilitating the execution of value-added services within the framework of our Claims Service Delivery Model.

Upon assuming this role, you'll collaborate closely with local claims teams, gaining invaluable insights into our regional and global claims offerings. Harnessing this knowledge, you'll contribute to delivering globally consistent and efficient claims services across various regions.

Main Responsibilities:

• Take charge of creating and consistently delivering Customer Claims data (Managed Information - 'MI'), ensuring accurate extraction from our claim systems and seamless provision to internal stakeholders, customers, and brokers.
• Collaborate with the Claims Customer Relationship Manager ('Claims CRM') to participate in Customer Implementation Meetings, defining the format, structure, and frequency of all Customer MI requests.
• Continuously seek opportunities to enhance the accuracy and quality assurance of the Customer MI end-to-end value chain, including exploring automation and incorporating unstructured data.
• Develop an in-depth understanding of the capabilities of tools such as the Global Loss Run Tool, the PULSE Portal, and the ADM (Stargate), aiming for automatic generation of Customer MI where feasible.
• Oversee the creation, distribution, and archival of dedicated Claims Handling Protocols for customers as needed.
• Identify customers suitable for pre and post-loss engagement activities, supporting local teams in delivering these services and overseeing their execution.
• Coordinate essential tasks in alignment with the Governance Framework with internal stakeholders to ensure completion of functions before binding any new IP deals.

About the Team

This role reports to the Global Head of IP and CX Claims. Join our dynamic team characterized by expertise, diligence, and camaraderie. We foster an international and diverse work environment with flexible working arrangements. Be part of our rapidly growing business area and contribute to the next success story.

• Attractive performance-based bonus
• Own The Way You Work in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Life insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

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