Operations Account Manager (hybrid)

About the Role

Do you love challenging the norm? Improving the way we do business and are you always thinking about the bigger picture?

You will play an active role designing target operating models in collaboration with senior stakeholders, and distribution partners. You will be the initial point of contact with the distribution partners for operations related items.

You will help shape target solutions, refine propositions and kick-start the delivery of innovative insurance solutions for customers.

The role will work closely with other functions within iptiQ including collaborating with key stakeholders to design & document processes for the end-to-end insurance value chain.

As part of the partner facing cross-functional team of iptiQ EMEA you have a key role supporting partner onboarding and also ongoing management during BAU.

Your Responsibilities:

• Understand iptiQs business & platform capabilities and combine them to reach maximum value for our distribution partners and end customers.
• Design end-to-end customer journeys which combine innovative insurance solutions with our distribution partner's needs.
• Act as a facilitator in the organisation to develop solutions to improve partner initiatives and collaborate with other departments to drive shared goals.
• Closely collaborate with key members of the organisation in Operations, Business Development, Product & Technology to design operating models.
• Prepare and co-lead partner meetings & workshops.
• Efficiently support the ideation process of new distribution partners or products for iptiQs B2B2C model.
• Manage partners which in BAU dealing with monthly reporting and any escalation queries from a DP
• Represent Operations at partner core team meetings
• Manage operational incidents within the incident management framework
• Monitor partner performance and look at ways collaboratively that performance can be improved

• Attractive performance-based bonus
• Ultra flexible working time in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card
• ...any many more

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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