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Customer Care Specialist (hybrid)
Place of work
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
From 1 500 EUR/month
From 1 500 EUR/month
Information about the position
Job description, responsibilities and duties
Responsibilities include:
• Impress our customers over phone or in writing with magnificent service
• Respond to queries about the insurance product and purchased policy
• Execute changes to a policy as requested by a customer
• Record claims
• Investigate and respond to customer complaints
• Perform quality transactions timely
• Progress insurance knowhow, servicing skills and personal development
• Impress our customers over phone or in writing with magnificent service
• Respond to queries about the insurance product and purchased policy
• Execute changes to a policy as requested by a customer
• Record claims
• Investigate and respond to customer complaints
• Perform quality transactions timely
• Progress insurance knowhow, servicing skills and personal development
Employee perks, benefits
• Attractive performance-based bonus
• Ultra flexible working time in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card
• Ultra flexible working time in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card
Requirements for the employee
Candidates with education suit the position
Primary education
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• Experienced in working in a customer care / service centre
• High level of customer service skills with the ability to show empathy and patience
• Listen actively and communicate effectively (verbal and written)
• Demonstrates strong interpersonal skills with a positive attitude
• A highly motivated person who can work independently and in teams
• Proactive, solution-oriented and surpasses obstacles
• Willingness to learn
• Experience in primary insurance is a plus
• Good MS office and computer skills
• High level of customer service skills with the ability to show empathy and patience
• Listen actively and communicate effectively (verbal and written)
• Demonstrates strong interpersonal skills with a positive attitude
• A highly motivated person who can work independently and in teams
• Proactive, solution-oriented and surpasses obstacles
• Willingness to learn
• Experience in primary insurance is a plus
• Good MS office and computer skills
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Haniah Racek Zavodska
ID: 4725704
Dátum zverejnenia: 26.3.2024
2024-03-26
lokalita: Bratislava Pozícia: Administrative Worker, Official, Assistant, Call Centre Supervisor, Customer Support Specialist, Office Manager Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 1 500 EUR/month