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Junior Claims Assistant with English

Place of work
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Contract type
Wage (gross)
From 1 200 EUR/monthOur final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.

Information about the position

Job description, responsibilities and duties

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

About the Team

Do you perceive the insurance world to be thrilling? Do you think of pursuing your career in a well-known insurance company? Do you want to grasp a lasting work opportunity that enables continuous professional development? If so, we have a job, which is tailor-made for you!

We are an international and growing team of insurance professionals supporting the claims handlers based in EMEA region in handling direct claims, both primary and excess. Additionally, we have just embarked on the new exciting journey – adjudicating of low value claims for Marine, Aviation, Casualty and Property lines of business. We seek to understand and meet our customers' needs and we strive to provide bespoke claims services. At the same time, we endeavor to make our employees happy by creating a positive work environment. We genuinely care about your work-life-balance by providing a great deal of flexibility in terms of working hours. Would you like to unleash your potential by becoming a part of our excellent team?

About the Role

You will be responsible for entering claims information into our legacy systems, assessing and processing claims, monitoring reserving levels and supporting several business teams. In addition, you will report comprehensive claims information to the claims handlers, and depending on the level of experience as well as expertise, you may liaise with underwriters, lawyers and brokers on key claims-related issues as well. If you are truly passionate about your career development, we will give you a rare opportunity to become a dedicated claims professional, who is organized and able to deliver high quality work, both independently and as a member of the team. Still not sure if this is inspiring enough to you? On top of that, we offer you an opportunity to participate in various fascinating projects, where you can demonstrate your abilities and potential as well as learn new skills.

Your essential responsibilities will include to:

• Examine claims documents received and undertake any required adjustments
• Establish claims files in legacy systems
• Review client inquiries regarding open billing invoices as well as statements from clients and brokers
• Ensure timely and accurate processing of claim documents, including claims payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
• Identify potential claims to be referred to appropriate personnel
• Provide operational support as needed to various business departments
• Communicate with customers via phone and written correspondence to obtain specific claim information as needed
• Work with the Accounting team to book corrections and assure ledger accuracy
• You may be involved in many interesting projects that have a link to claims administration, systems and/or reporting

Information about the selection process

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

About You

• You have strong analytical, organizational and social skills
• You are able to work both independently as well as in the team
• You have the ability to handle several tasks in a fast-paced environment and establish priorities
• Excellent customer focus and can-do attitude are your strengths
• You demonstrate your ability to effectively communicate with clients, managers, supervisors, colleagues and team members
• You actively contribute to the team spirit
• Profound computer skills and experience with Microsoft Office Package
• English language written and spoken, any European language is a plus
• Your knowledge and understanding of (re)insurance products and business are an advantage


Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1700 and more employees

Company address


Contact person: Magdalena Lendvorska

ID: 4481872  Dátum zverejnenia: 30.1.2023  Základná zložka mzdy (brutto): 1 200 EUR/month