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UX Researcher (100%)
Place of work
Mlynské nivy, Bratislava
Mlynské nivy, Bratislava
Contract type
full-time
full-time
Wage (gross)
From 1 700 EUR/monthThe minimum gross monthly base salary for this role is 1700 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.
From 1 700 EUR/monthThe minimum gross monthly base salary for this role is 1700 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.
Information about the position
Job description, responsibilities and duties
About the Role
We are looking for an experienced UX Researcher to join our team. You will be responsible for helping define and drive the future of our Reinsurance Property & Casualty as well as Life & Health digital products. Ultimately, you will make our internal (Reinsurance core business) & external (B2B as well as B2C) products more user-friendly and intuitive to attract and retain users & customers across the globe – and helping them address some of the world's most urgent challenges. The product portfolio of Reinsurance Property & Casualty and Life & Health consists of approx. +150 web and mobile apps supporting all business functions such as Sales, Underwriting and Claims Management. In addition, we are supporting the innovation team in exploring new solutions in the space of Internet of Things (IoT), Telematics, Automotive, Smart Home, Cyber and Advanced Analytics.
In your role as UX Researcher you will reveal what our users need from our products by conducting user research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, challenging status quo, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the Product Design & User Experience team better understand what would make a user’s experience more intuitive, accessible, and flawless.
You will also be comfortable working with data, from gathering and analysis through to design and presentation. More specifically, you’ll get to:
Plan and implement user research strategies and methodologies.
Create hypotheses, set research objectives, and reach unbiased conclusions
Conduct and evaluate quantitative and qualitative research
Validate assumptions that will guide the product team’s designs
Discover patterns and insights through focus groups, interviews, surveys, field studies, card sorting, journey mapping, testing, and more
Work closely with cross-functional teams to identify and evaluate research topics
Work closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction.
Assist the product team in making design decisions that directly impact ROI
Keep the product design team on track by focusing on specific goals through user research objectives
Research personas and investigate behavior
Advocate research findings to diverse audiences through written and oral presentations.
Ask questions, gather data, and analyze data.
Promote user centered design principles and best practice across the organisation.
The job location is Zurich, Switzerland and Bratislava, Slovakia.
About the Team
We are a young, diverse and dynamic team of experienced and motivated individuals who are obsessed to solve complex ideas through simple designs. Our goal is to ensure intuitive, consistent, appealing and state-of-the-art user experience of the entire Swiss Re application landscape. With this, we seek to accomplish good acceptance & adoption, increased efficiency and last but not the least happy users/customers.
In our role as UX center of competence for Swiss Re Reinsurance we are working very closely with product owners, business owners, business specialists, IT leads and software engineers across the globe.
We are looking for an experienced UX Researcher to join our team. You will be responsible for helping define and drive the future of our Reinsurance Property & Casualty as well as Life & Health digital products. Ultimately, you will make our internal (Reinsurance core business) & external (B2B as well as B2C) products more user-friendly and intuitive to attract and retain users & customers across the globe – and helping them address some of the world's most urgent challenges. The product portfolio of Reinsurance Property & Casualty and Life & Health consists of approx. +150 web and mobile apps supporting all business functions such as Sales, Underwriting and Claims Management. In addition, we are supporting the innovation team in exploring new solutions in the space of Internet of Things (IoT), Telematics, Automotive, Smart Home, Cyber and Advanced Analytics.
In your role as UX Researcher you will reveal what our users need from our products by conducting user research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, challenging status quo, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the Product Design & User Experience team better understand what would make a user’s experience more intuitive, accessible, and flawless.
You will also be comfortable working with data, from gathering and analysis through to design and presentation. More specifically, you’ll get to:
Plan and implement user research strategies and methodologies.
Create hypotheses, set research objectives, and reach unbiased conclusions
Conduct and evaluate quantitative and qualitative research
Validate assumptions that will guide the product team’s designs
Discover patterns and insights through focus groups, interviews, surveys, field studies, card sorting, journey mapping, testing, and more
Work closely with cross-functional teams to identify and evaluate research topics
Work closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction.
Assist the product team in making design decisions that directly impact ROI
Keep the product design team on track by focusing on specific goals through user research objectives
Research personas and investigate behavior
Advocate research findings to diverse audiences through written and oral presentations.
Ask questions, gather data, and analyze data.
Promote user centered design principles and best practice across the organisation.
The job location is Zurich, Switzerland and Bratislava, Slovakia.
About the Team
We are a young, diverse and dynamic team of experienced and motivated individuals who are obsessed to solve complex ideas through simple designs. Our goal is to ensure intuitive, consistent, appealing and state-of-the-art user experience of the entire Swiss Re application landscape. With this, we seek to accomplish good acceptance & adoption, increased efficiency and last but not the least happy users/customers.
In our role as UX center of competence for Swiss Re Reinsurance we are working very closely with product owners, business owners, business specialists, IT leads and software engineers across the globe.
Information about the selection process
In addition to your CV, please provide in your application:
Cover letter answering the following questions:
Why do I want this job?
What qualifies me for this job?
Why am I the right candidate?
2. If possible, Show us work samples you are proud of that show that you qualify for this job!
Cover letter answering the following questions:
Why do I want this job?
What qualifies me for this job?
Why am I the right candidate?
2. If possible, Show us work samples you are proud of that show that you qualify for this job!
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Personality requirements and skills
Minimum 3 years professional experience as UX Researcher or similar role
Bachelor or Master degree in a human behavior related field (or equivalent and proven work experience)
Experience with conducting user research and user interviews
Experience with qualitative and user-centered design methodologies
Solid understanding of quantitative, behavioral analysis and statistics
Experience with remote testing tools
Experience analysing both quantitative and qualitative data to produce UX artefacts
Ability to collaborate with stakeholders and act as a strategic partner in product decisions
Ability to clearly communicate design processes, ideas, and solutions to teams, partners and clients
Ability to effectively share research results
Ability to perform all research-related tasks including research, planning, evaluating, and iteration
Ability to formulate specific, answerable, and practical questions
In-depth understanding of UI design
Experience with applying Design Thinking methods.
Great Interpersonal and communication skills, confident working with individuals at all levels
Good spoken and written English is a must, German is an advantage
An understanding of reinsurance and/or insurance is a plus
Desired Skills
Be passionate about UX, visual design and other areas of design and innovation.
Critical thinker and problem-solving skills
A strong desire for creative problem-solving with a positive attitude
Ability to work in an interdisciplinary and multi-cultural environment.
Be willing to help teammates, share knowledge and experience with them, and learn from them
High degree of flexibility, independent and proactive working style.
Ability to work well under pressure and on multiple and conflicting priorities
Be open to receiving feedback and constructive criticism
Collaborative and good at establishing relationships, working with colleagues across all areas of the organisation and beyond to achieve one mission
Good at influencing, driving impact and implementing change
Pragmatic and adaptable with the ability to take care of ambiguity and optimally handle through conflict
Focused on the end results
If you are an experienced and innovative UX Researcher who is passionate about finding efficient solutions for demanding problem situations, we would like to speak with you about joining our dynamic team.
Bachelor or Master degree in a human behavior related field (or equivalent and proven work experience)
Experience with conducting user research and user interviews
Experience with qualitative and user-centered design methodologies
Solid understanding of quantitative, behavioral analysis and statistics
Experience with remote testing tools
Experience analysing both quantitative and qualitative data to produce UX artefacts
Ability to collaborate with stakeholders and act as a strategic partner in product decisions
Ability to clearly communicate design processes, ideas, and solutions to teams, partners and clients
Ability to effectively share research results
Ability to perform all research-related tasks including research, planning, evaluating, and iteration
Ability to formulate specific, answerable, and practical questions
In-depth understanding of UI design
Experience with applying Design Thinking methods.
Great Interpersonal and communication skills, confident working with individuals at all levels
Good spoken and written English is a must, German is an advantage
An understanding of reinsurance and/or insurance is a plus
Desired Skills
Be passionate about UX, visual design and other areas of design and innovation.
Critical thinker and problem-solving skills
A strong desire for creative problem-solving with a positive attitude
Ability to work in an interdisciplinary and multi-cultural environment.
Be willing to help teammates, share knowledge and experience with them, and learn from them
High degree of flexibility, independent and proactive working style.
Ability to work well under pressure and on multiple and conflicting priorities
Be open to receiving feedback and constructive criticism
Collaborative and good at establishing relationships, working with colleagues across all areas of the organisation and beyond to achieve one mission
Good at influencing, driving impact and implementing change
Pragmatic and adaptable with the ability to take care of ambiguity and optimally handle through conflict
Focused on the end results
If you are an experienced and innovative UX Researcher who is passionate about finding efficient solutions for demanding problem situations, we would like to speak with you about joining our dynamic team.
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 4148789
Dátum zverejnenia: 28.10.2021
2021-10-28
lokalita: Bratislava Pozícia: IT Consultant, User Experience Expert Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 1 700 EUR/month