Senior Business Analyst ESM

In your role as a Senior Business Analyst in the Enterprise Service Management team, you will work closely with stakeholders to understand business processes and requirements, perform assessments and create the required documentation to support implementation of ServiceNow based solutions.

Your key focus is to support solution implementations and enhancements to ensure excellent efficiency and customer experience.

Business partnering and advisory skills play a crucial role in your day to day interactions with customers, partners and other business stakeholders. Working within a Scrum team, you will support the implementation of solutions using Agile methodology.

We mobilize people, processes and technology to develop and maintain solutions for our business. Therefore, you will be shaping attitudes and circumstances, not just solutions. You are expected to have the ability to formulate and express ideas clearly to your stakeholders.

Key Responsibilities:
- Act as a trusted partner, advisor and contact point for your business counterparts
- Assess and improve customer experience and efficiency across your portfolio.
- Help in shaping high performing teams with our outsourcing providers and partners.
- Promote a feedback culture and empower a self-reliant team
- Gather, structure/illustrate, document, review requirements and write user stories​
- Review and validate user acceptance criteria if provided by Product O​wner
- Engage with Customer Experience Manager and UX/CX Designer to incorporate customer feedback, usability and user interface needs when designing systems​
- Liaise with technical DevOps Teams and Service Representatives ​
- Produce functional and business user documentation - including use cases, business rules and test scenarios​
- Validate proposed solution design against requirements​
- Support Product Owner in preparing UAT documentation and reviewing testing feedback​

About the Team

As part of Swiss Re's newly created Division Group Digital Transformation, the Design and Delivery Service team is delivering business transformation & simplification capabilities, customer experience & service management and execution across the Swiss Re group to enable transformation and innovation initiatives. Interested in being a part of a new and creative team? Interested in crafting the innovation future with us? Then we are looking for you!

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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