Process Specialist (Global Business Solutions)

Place of work
Contract type
Start date
By agreement
Salary offered (gross)
By agreement

Information about the position

Job description, responsibilities and duties

We are looking for an experienced, open-minded professional keen to live our new "Centre of Excellence" concept by ensuring that each process in the Global Business Solutions division is defined and written in a common manner to ensure consistency in approach and method. This role is required to take the Division's vision & intent of the function to create actual process document(s) usable by "People/Process" Managers and analysts.

Process owners own process documentation landscape and ensure changes are validated, controlled with proper governance and take ownership in process redesign and designing future processes (World Class Process project). Ensure end to end integrity of the process within the Swiss Re value streams. This role supports the GS Ops leaders in the continuous improvement process by establishing global process standards. As an integral part of the work, they provide facilitating of process improvement/redesign workshops and conduct project management of process improvement initiatives. They are acting as change managers for process landscape.

• Own the development, implementation, designing and monitoring of an effective process standard management framework
• Develop client centric process standards based on best practices
• Lead client interaction as an expert for process analysis and assessment
• Develop metrics for monitoring of process health and adherence level and applies process rule management (e.g. risk, exception handling)
• Identify deviation from processes and standards and support leaders in resolving deviation, e.g.: Adjust the standard or provide training/coaching
• Review impact of changes in application and/or governance landscape on standards to initiate and implement corrective actions
• Coordinate with subject matter experts within GS Ops as well as other upstream and downstream process owners including governance, Legal & Compliance, Finance, etc.,
• Coordinate with BPI CI experts in continuous improvement efforts
• Implement change management process with proper governance
• Initiate/conduct 'training' and 'know-how sharing' activities to ensure adequate awareness on process standards within operations
• Ensure management reporting on process health, adherence levels, KPIs
• Ensure process compliance to group and regulatory requirements

People Leadership:
• Coaching the members on the shop floor
• Innovating towards continuous improvement
• Focus on performance, targets and risk management

• Understand client/market/portfolio requirements, and ensure processes are drawn to meet the requirements

Information about the selection process

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Requirements for the employee

Candidates with education suit the position

University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced
Microsoft Word - advanced

Personality requirements and skills

• A commercial education, a Bachelors degree or equivalent.
• Certification in process management will be an advantage

Business Know-how
• Preferably 3-5 years working experience in insurance, financial services industry or accounting department
• Deep understanding of Reinsurance Value Chain is an added benefit
• Awareness of the up and down stream process impact
• Experience with multiple markets welcome

Interpersonal Skills
• Strong personality and able to influence others' actions
• Collaborative style, effective communication skills, open and transparent communication
• Cross cultural experience working with colleagues in Europe/Asia/Americas
• Structured and well organised with strong analytical skills
• Results oriented, willing to drive change, innovative and be proactive with strong focus on performance, targets and risk management
• Self-starter with personal drive to succeed and achieve results.
• Capable of working in a matrix organization and define targets between the interests of different parts of the organization (e.g. other locations or functions)
• Able to see how own objectives fit in with the overall team/business objectives
• Able to work in a dynamic environment, adapting to changes in objectives and priorities proactively in response to changing business needs
• Problem-solving attitude
• Able to detect and raise problems and relevant topics in a complex organisational set-up

Technical Skills
• Experience in Process documentation, Quality Management, Project office is preferred
• Knowledge of Business Applications and interfaces
• Contributed with process improvements ideas and/or was part of process improvement implementation - e.g. Robotics, Simplification, STAR project
• Experience with Process Mapping (methodology, tools), process standardization
• Training skills
• Good comprehension of MS Office
• Experience in project management and change management is an advantage


Brief description of the company

As the world's leading reinsurance company, Swiss Reinsurance Company, based in Zurich, Switzerland, we specialize in covering concepts in capital and risk management.
We combine financial strength with experience, knowledge and creative thought to exploit new opportunities in the interests of our clients, staff and shareholders. Opportunities for you. Opportunities for us.

Number of employees

1000 an more employees

Company address

Swiss Re Management AG
Mlynské Nivy 12
811 09 Bratislava

ID: 2810900   Dátum zverejnenia: 14.11.2016