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Mondelez Business Services Reporting Specialist
Place of work
Digital Park III, Einsteinova 19, Bratislava
Contract type
full-time
Information about the position
Job description, responsibilities and duties
- Create, produce and distribute operational performance reports as required and specified by internal clients according to frequency as directed.
- Monitor performance management deliverables to ensure completeness and accuracy, working with Operations teams as necessary to mitigate any issues.
- Review ongoing performance management activities to identify and recommend automation and/or other process improvement opportunities.
- Respond to ad-hoc requests by extracting, analyzing and interpreting data for management analysis and continuous improvement.
- Proactively identify the need of data and reports to support and improve the information supply for the center.
- Support MBS Incident Protocol Management (IPM) protocol through identification of performance issues and proactive communication.
- Support Performance Management Capability team by documenting and maintaining metric calculations and reporting procedures, working to align global policies and procedures.
- Deploy adequate procedures and controls to ensure high quality in all deliverables and appropriate management and Operations communication.
- Support Performance Management peers in other geographic Service Centers as needed.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Proficiency (C2)
Personality requirements and skills
- Strong customer service-orientation.
- Self-directed, able to multi-task and manage fluctuating workload.
- Attention to detail.
- Sense of urgency and high operational excellence.
- Strong technical and operations expertise in shared service center operations including, performance metric definitions, metric calculations, and contact center manpower planning.
- Advanced Excel knowledge, MS Access and SQL is a plus.
- Fluent English required (Spanish/French/Portuguese speaker preferred).
- Strong work ethic and an ability to work flexible hours that can include evenings or weekends.
- Related experience.
Advertiser
Brief description of the company
Mondelēz International Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.
Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Number of employees
500-999 employees
Contact
ID: 3237609
Dátum zverejnenia: 9.11.2017
2017-11-09
lokalita: Bratislava Pozícia: Customer Support Specialist, Reporting Specialist Spoločnosť: Mondelēz International