Process Specialist: Sell to Cash

We are looking for Process Specialist S2C (Business Process Renewal Program) for KONE Business Services in Bratislava Candidates must be willing to work flexible hours to maximize collaboration with key stakeholders and responsible to handle the operations.

About the Process Specialist Role:

The Process Specialist position is accountable for ensuring the efficient execution of activities within the sell-to-cash (S2C) process, covering customer data management, service contracts, billing, collections, and cash application. A pivotal aspect of this role involves facilitating the successful deployment and user acceptance of S4 HANA by focusing on localization design, pre-deployment readiness, process documentation, and training initiatives.
This role is specifically focusing on the Sell-to-Cash area, which contains activities related to customer master data, service contract management, pre-billing and invoicing activities, accounts receivable management, collections, and cash application. The role requires especially understanding regarding usage of SAP in those processes. Knowledge of the related to other technologies in the area is considered an advantage.

Key Responsibilities:

Pre-deployment Readiness & Localization Design:

• Participate in localization design workshops to comprehend business requirements and ensure alignment with regional needs.
• Provide valuable insights and recommendations based on process expertise and user insights.
• Assess the impact of parallel projects and conduct architecture analysis.

Deployment Support:

• Utilize process expertise to conduct Train-the-Trainer sessions for internal staff and key users.
• Assist in final dress rehearsals and cutover activities to ensure a seamless system launch and data migration.

Process Documentation:

• Collaborate with BPR teams to update standard operating procedures (SOPs) and other process documents to reflect ERP system changes.
• Ensure the clarity and effectiveness of documentation guiding users through new processes and functionalities.
• Prepare URD in line with business requirements and technical feasibility.

Deliverables:

• Active participation in localization workshops and documented contributions to design decisions.
• Comprehensive analysis reports of the KONE Way process adoption.
• Change impact assessment reports with mitigation strategies.
• Delivery of effective training and support for end-users during system deployment.
• Updated SOPs and process documents reflecting new system functionalities.

Apart from the strong support in your induction and training, ability to work with great team leaders and colleagues, we also offer you the following benefits:

• International working environment (over 25 nationalities in house):
• Finnish working culture with strong tradition and innovative spirit
• Job rotation opportunities (career growth support)
• Interesting language learning budget (courses)
• Regular soft & hard skills training available for you
• Cafeteria - Online Benefit portal (different brands/partners to shop)
• Annual Performance Bonus
• Extra vacation day & Sick days (incl. extra Covid vaccine days-off)
• Multisport card support & additional Pasienky swimming pool entries

If you are interested, please, apply for this role with your CV attached.