Collections Coordinator with Spanish

Job Details

Are you interested to speak Spanish and chip in with your skills of handling ageing and reconciliation? You are looking for right place, we will equip you with various of trainings (soft skills, IT tools, excel, etc), which can help you to become part of our team.

What you will do

Our Cash Collections team work to maximize the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.

• Handling collections management for portfolio of international customers, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters
• Resolving reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes
• Registering customers’ disputes for the assigned portfolio of customers, and submit the disputes to Analysts Collections and/or Collections Specialist for further follow-up
• Handle in bound calls from respective segments of customers - Process customers’ refunds to customers in case of overpayments and other customer claims
• Support Cash Application teams by contacting assigned customers, and clarifying with them allocation details for received cash as well as credit notes issued

• Secondary education degree or adequate professional experience focusing on Collections/Customer care / Sales
• Communicative level of English and Spanish
• Willing to develop and learn, Communicative, Collaborative, Team player, Proactive attitude, Flexibility, Customer oriented
• Excel skills

In this dynamic position you will learn and practice negotiation skills on daily basis as you will be the key player on getting our customers to pay. You will acquire management skills, too, as you will need to arrange your daily schedule, obtain as much valid information as possible to make our business grow and our customers satisfied. For all these you will be offered several soft skills trainings and you will have the opportunity to learn from your colleagues, too. As you will be working with Excel and Power BI on daily basis, you will improve your analytical skills so that you are able to easily extract/understand the most important figures from the reports you have at hand.

Our benefits

Besides working in an international environment, you will receive a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava based office includes a fitness centre, canteen, nursery and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.

The gross monthly salary for this position starts from 1100 EUR per month and a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

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