Lead Analyst Collections

What you will do
You will be leading our Cash Collections team, which works to maximize the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.

How you will do it
• Manages accounts receivable portfolio for assigned customers ensuring customers are contacted properly / efficiently and timely
• Cooperates with BU to ensure collections for all customers are processed with the best level of mutual knowledge sharing
• Monitors and controls team members to hold them accountable for maintaining continuous follow-up with customers and BU to obtain timely payment and/or timely dispute resolution
• Accountable for measuring performance and productivity of the team on a daily basis using IT tool reports and queues that coordinators and analysts are correctly following strategies
• Instructs team to perform collections activities for open credit balances / unallocated items / disputes timely
• Ensure that team follow collection strategies and actively monitor compliance
• Manage actively escalation of delayed disputes resolutions / unallocated items solving and reports situation of open cases to senior management of RBC and business
• Actively analyse the trends and best practices of collections & disputes management in the market and propose process improvements
• Coaching, developing individuals within the team and addressing performance gaps through Personal Improvement Plans
• Responsible with strategic accounts management and handling
• Initiate, coordinate and drive CI projects as per operations objectives
• Support direct manager with daily issues/operational tasks
• Participate in internal projects assigned within the organization

What we look for
• Secondary education degree or adequate professional experience focusing on Collections/Customer care / Sales
• Minimum 4 years experience in the Collections / Customer care / Sales department
• Strong process knowledge in relevant area
• MS-Office
• B2/C1 level of English
• Analytical skills
• Willing to develop and learn, Strong Communication skills, Collaborative, Team player, Customer and result oriented, Proactive attitude, Flexibility
• Experience with process improvement activities or projects 
• Previous experience with leading people 


Our benefits 
Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, monthly bonus to be paid after 6 months, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs. 
You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

Salary starting from 1800 EUR/month gross (plus monthly bonus to be paid after 6 months) based on relevant experience.
This salary is our minimum advertised salary. We value each and every employee who joins Johnson Controls, therefore ensuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.


Who we are
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow.