Mid-Career Customer Service Professional

Are you currently in the second phase of your career and interested in moving to a progressive global organization that will offer you stability and the best career options available?  We are seeking experienced customer service professionals who can add value to Johnson Controls by bringing your pro-active attitude, customer service experience, reliability and dependability.  This is a great opportunity where your experience can be utilized by mentoring the younger generations who are just starting their customer service careers.
 
What you will do

• manage customer accounts portfolio of assigned branches / countries and ensure that customers are contacted and paying in a timely and efficient manner through daily phone calls
• determine and log any contact activity and call outcomes, with follow-up dates
• resolve specific disputes for designated reason codes
• track status of disputed accounts receivable
• perform regular account reconciliation with customers
• be focused on maximum possible cash flow release and reduction of risk exposure
• update the portfolio with relevant information obtained through external calls with customers and internal calls to sales, operations and other JCI personnel
• collect relevant information via customer websites/portals and update it in the IT tool
• appraise leadership in case of signs of potential bankruptcy

What we look for
Required

• fluent English in both spoken & written form (level C1 or similar)
• professional communication skills over the phone leading to strong working relationships
• previous work experience with 20-25 calls/day
• strong organizational and problem solving skills
• proactive and goal-driven performance, passionate about hitting goals
• demonstrate integrity & emotional maturity; strong work ethic

Preferred

• analytical skills are highly appreciated
• university education with financial/ economic background (or experience) preferred, but not a must
• IT skills: MS Excel and Credit and Collection software skills (IBC, GetPaid)

Our benefits 
Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, 13th salary, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.
 
You will be based in our newly opened offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a fitness center, coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!
 
We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to company. The starting salary is 1000 euros per month for candidates who meet our minimum criteria.  However, candidates with required language and/or two plus years work experience will achieve higher earnings.
 
Who we are
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.