Mobile Services Specialist

We’re looking for Operations Specialist for Corporate Service Mobile Program.

Job Duties:
- End User Support, (the most important part of day-to-day duties – providing great customer care, taking care of requests going thought the dashboard – new mobile/replacements/data packs changes, dealing with end users inquires and needs, handling escalations
- Provisioning, (managing large migrations and communication, taking care of tech refresh – devices & SIM cards, rolling out new plans, device cascade management in cooperation with CSMP Manager)
- Strategy & Policy- Participate in the development and implementation of new policy, (dealing with eligibility and expense policies, mobiles’ refresh requests from end users, devices’ returns and break fix policy)
- Projects, such as implementation of new services and compliance with new regulations – piloting new services and devices, in-building solutions etc.
- Documentation preparation – work on manuals/instructions for users about mobility – preparing “how to” documents, maintaining info portal
- Scope of EMEA – countries of support may vary and will be adjusted to current needs

Requirements:
- Excellent communication skills in English, Slovak and French (both written and spoken)
- Knowledge/some experience in mobile industry/end user service/procurement will be an advantage
- Excellent customer care skills