Primary job category
Other
Place of work
Bratislava
Contract type
full-time
Salary (gross)
1 500 EUR/monthFinal salary depends on experience.

Mobile Services Specialist

We’re looking for Operations Specialist for Corporate Service Mobile Program.

Job Duties:
- End User Support, (the most important part of day-to-day duties – providing great customer care, taking care of requests going thought the dashboard – new mobile/replacements/data packs changes, dealing with end users inquires and needs, handling escalations
- Provisioning, (managing large migrations and communication, taking care of tech refresh – devices & SIM cards, rolling out new plans, device cascade management in cooperation with CSMP Manager)
- Strategy & Policy- Participate in the development and implementation of new policy, (dealing with eligibility and expense policies, mobiles’ refresh requests from end users, devices’ returns and break fix policy)
- Projects, such as implementation of new services and compliance with new regulations – piloting new services and devices, in-building solutions etc.
- Documentation preparation – work on manuals/instructions for users about mobility – preparing “how to” documents, maintaining info portal
- Scope of EMEA – countries of support may vary and will be adjusted to current needs

Requirements:
- Excellent communication skills in English, Slovak and French (both written and spoken)
- Knowledge/some experience in mobile industry/end user service/procurement will be an advantage
- Excellent customer care skills
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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ID: 4033872  Dátum zverejnenia: 15.2.2021  Základná zložka mzdy (brutto): 1 500 EUR/month