Customer Service Representative English & Other Language

Are you looking for a position where you can actively use English and + one other language?
Do you speak Spanish, French, Italian or Portuguese?
Perhaps you already have some experience in the field of Customer Service?
Do you understand customers' needs and feel like you are the one to help them?

Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!

Main duties and responsibilities
•Transaction data handling with defined SLA and quality standards
•Communication with customers in written and via phone with defined SLA (response time) and quality standards
•Keeping records of customer´s interaction and contacts
•Researching required information using internal systems and resources
•Communication and coordination with CS Team members, internal departments, and GB offices

Principal accountabilities
Maintaining the work shift hours:
Earliest shift start 7:30, Latest shift end 20:00 (8.5 hours in between working hours, lunch time included)

- Work in a stable international company
- Multisport card allowance (fitness, wellness, massage)
- Regular contribution to the Cafeteria Benefit system (50€ per month)
- 3 extra vacation days
- Meal allowance (5,85€/day)
- Contribution to the third pillar
- Employer pays 100% of the first 5 days of incapacity for work
- Rewards for referral program from 300eur
- Daily refreshments in the company (fruit, breakfast and other snacks)
- 2 Sick days per year
- Friendly and informal atmosphere
- Opportunity for personal and career growth

Because of capacity limitations, our outreach will be limited to candidates who are considered suitable.