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Salesforce Einstein Data Analyst
Global Blue Slovakia s. r. o.
Place of work
Apollo Business Centre, Prievozská, Ružinov, Slovakia, Bratislava (Job with occasional home office)
Apollo Business Centre, Prievozská, Ružinov, Slovakia, Bratislava (Job with occasional home office)
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 2 500 EUR/monthOur final offer to you will be set up fairly, considering your skills and experience. On the top of that you can look forward to extra rewards which will include an appealing bonus based on your performance and wide range of benefits.
From 2 500 EUR/monthOur final offer to you will be set up fairly, considering your skills and experience. On the top of that you can look forward to extra rewards which will include an appealing bonus based on your performance and wide range of benefits.
Information about the position
Job description, responsibilities and duties
Nature and aim of the position:
The Data Analyst in the Customer Service department will play a pivotal role in analysing customer inquiries and interaction data to provide valuable insights for improving product offerings and customer service strategies. Reporting to the Head of Customer Service, the Salesforce Einstein Data Analyst will focus on optimizing the customer service process and enhancing the company's products based on data-driven recommendations.
Main duties and responsibilities:
• Analyse customer inquiries and interactions to identify patterns, trends, and insights
• Use tools such as Excel, Salesforce Einstein reporting, and Salesforce CRM analytics to process and interpret data
• Build prediction models/call to action in Salesforce CRMA
• Monitor and report on Customer Service KPIs, including response times, quality standards, and resolution rates
• Collaborate with the Customer Service Team, internal departments, and project teams to gather and share insights
• Conduct in-depth research to identify reasons for customer inquiries and make recommendations for process improvements
• Participate in cross-functional projects, ensuring data-driven decision-making.
• Assess the status and potential future impact of projects, providing insights and recommendations
• Prepare reports and presentations to communicate findings to management
• Prepare presentation for EXCOM members
The Data Analyst in the Customer Service department will play a pivotal role in analysing customer inquiries and interaction data to provide valuable insights for improving product offerings and customer service strategies. Reporting to the Head of Customer Service, the Salesforce Einstein Data Analyst will focus on optimizing the customer service process and enhancing the company's products based on data-driven recommendations.
Main duties and responsibilities:
• Analyse customer inquiries and interactions to identify patterns, trends, and insights
• Use tools such as Excel, Salesforce Einstein reporting, and Salesforce CRM analytics to process and interpret data
• Build prediction models/call to action in Salesforce CRMA
• Monitor and report on Customer Service KPIs, including response times, quality standards, and resolution rates
• Collaborate with the Customer Service Team, internal departments, and project teams to gather and share insights
• Conduct in-depth research to identify reasons for customer inquiries and make recommendations for process improvements
• Participate in cross-functional projects, ensuring data-driven decision-making.
• Assess the status and potential future impact of projects, providing insights and recommendations
• Prepare reports and presentations to communicate findings to management
• Prepare presentation for EXCOM members
Employee perks, benefits
- Work in a stable international company
- Multisport card allowance (fitness, wellness, massage)
- Regular contribution to the Cafeteria Benefit system (50€ per month)
- 3 extra vacation days
- Meal allowance (5,85€/day)
- Contribution to the third pillar
- Employer pays 100% of the first 5 days of incapacity for work
- Rewards for referral program from 300eur
- Daily refreshments in the company (fruit, breakfast and other snacks)
- 2 Sick days per year
- Friendly and informal atmosphere
- Opportunity for personal and career growth
- Multisport card allowance (fitness, wellness, massage)
- Regular contribution to the Cafeteria Benefit system (50€ per month)
- 3 extra vacation days
- Meal allowance (5,85€/day)
- Contribution to the third pillar
- Employer pays 100% of the first 5 days of incapacity for work
- Rewards for referral program from 300eur
- Daily refreshments in the company (fruit, breakfast and other snacks)
- 2 Sick days per year
- Friendly and informal atmosphere
- Opportunity for personal and career growth
Information about the selection process
Because of capacity limitations, our outreach will be limited to candidates who are considered suitable.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Number of years of experience
3
Personality requirements and skills
Key competencies:
• Proficiency in Excel, Salesforce reporting, and CRM analytics tools is a must
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills, including professional-level English proficiency
• Ability to work effectively in a team and cross-functional environment
• Strong attention to detail and the ability to work with large datasets
• Proficiency in Excel, Salesforce reporting, and CRM analytics tools is a must
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills, including professional-level English proficiency
• Ability to work effectively in a team and cross-functional environment
• Strong attention to detail and the ability to work with large datasets
Advertiser
Brief description of the company
Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are
https://www.globalblue.com/corporate/about-us/who-we-are
Number of employees
100-149 employees
Contact
ID: 4808084
Dátum zverejnenia: 15.4.2024
2024-04-15
lokalita: Bratislava Pozícia: Database Analyst Spoločnosť: Global Blue Slovakia s. r. o.
Základná zložka mzdy (brutto): 2 500 EUR/month