Technical requirements analyst

We are expanding our team and looking for a Technical requirements analyst. We aim to align our business partners and distributors under one eStore solution. You will be part of the team that is currently responsible for delivering projects with the global impact in areas of eCommerce system integration and providing support for it. Take a part and shape ESET eStore solution on the worldwide level.

You will:

• Create, analyze, evaluate and test specific business and technical eCommerce features or functions
• Gather inputs and requirements for the eCommerce system from ESET partners, offices and internal clients as well and validate their relevancy for further implementation on global scale
• Maintain technical communication between external development supplier and internal development teams
• Provide technical support and consultancy for ESET regional offices via ticketing system and other channels
• Develop, adjust and keep up to date various tools to help our team manage requests efficiently
• Create and improve business, technical and functional documentation needed for administration and development of the eCommerce system
• Participate on strategy, implementation and support for the global eCommerce solution
• Monitor, report, act and resolve issues reported by automated systems and users

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