DEUTSCHE TELEKOM
SERVICES EUROPE SLOVAKIA

Customer Finance Experience Designer

Place of work
Košice
Contract type
full-time
Start date
ASAP
Wage (gross)
1 500 EUR/month

Information
about the position

Purpose of the job:

The Experience Designer is part of the „A-Team“ (Automation team) in the Service Line Customer Finance International and responsible for Innovative development of the design of automation products and services with regard to quality and usability as well as use cases and user stories and the development of prototypes/click dummies. On top of that the harmonisation of design & function under user experience aspects is a main goal. This is for all areas of the service line Customer Finance.

Job content:

• Developing the design of products and services in an innovative way in terms of both quality and usability
• Identifying and visualizing the needs of users
• Planning and creating high-level designs based on data, market analyses, user feedback, and technical prerequisites
• Formulating use cases, user stories and preparing development documentation
• Developing prototypes/click dummies for carrying out testing among selected customer groups; planning, implementing, and analysing selected user tests during development
• Designing test case scenarios
• Preparing, establishing, and improving customer-centric design solutions
• Advising on the optimization of applications

The salary for this position is from 1500 gross.
The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

What we expect
from the candidate

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and German - Intermediate (B1)

Personality requirements and skills

Education:
University business degree (Master’s or PhD) or equivalent qualification with appropriate additional qualifications (internal/external)

Experience:
• Several years of experience in design (using design thinking principles), project management in business environment (customer finance experience beneficial)
• A strong command and knowledge of contemporary design tools (e.g. Sketch, InVision, Adobe InDesign, Illustrator, Zeplin and OmniGraffle) and Python is beneficial
• Very strong experience with designing customer centric solutions based on the customer wishes and desires
• Experience as a member of agile projects; international projects experience is beneficial
• Ideally experience with shared services
• Experience with JIRA beneficial

Language knowledge:
English (fluent) and German (B1/B2)

Skills:
• Your user-centric mindset comes with high adaptability, excellent attention to detail and problem-solving skills
• Building and maintaining positive relationships with various stakeholders; managing expectations
• A drive to learn and master new technologies and techniques
• Very good communication and presentation skills
• Flexibility to travel nationally and internationally
• Corporate attitude and strong service behavior

Benefits
that make you happy

• Annual bonus
• Fully paid meal vouchers
• Phone and notebook for personal use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time
ID: 4033509  Dátum zverejnenia: 15.2.2021  Základná zložka mzdy (brutto): 1 500 EUR/month