What will you do?

• Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
• Propose and perform regular inspections and improvement recommendations .
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions  to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Plan, implement and maintain a stable technical infrastructure to support organization’s business.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.

You will succeed if you:

• Finished Masters Education 
• Are fluent in English language (B2 level) and knowledge of German Language (B2 level) is an advantage 
• Have minimum 3 years’ experience in ICT Application Operation & Management 
• Are Network and Cloud enthusiast 
• Are expert in Windows and Linux 
• Have Recording solution e.g. NICE – advantage 
• Have an experience with Session boarder controller - advantage 
• Have analytical thinking and effective communication skills 
• Are a Team player with experience to share knowledge with team 
• If you are open to provide on-call duties (Where you will independently solve and troubleshoot of incidents and errors withing defined expertise.

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

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