What will you do?

Plan, lead and control Project of Central Problem Management process with focus on prevention of Incidents.
Managing and coordinating the analysis of the underlying root causes behind the incidents and defining the measures that contribute to the overall improvement of the IT processes.

You will succeed if you:

• Possess practical experience in Process, Organization, and Quality Management.
• Showcase strong communication skills.
• Display analytical thinking capabilities.
• Prove your ability to work autonomously.
• Work independently on assigned tasks.
• Driving the efficiency and effectiveness of the Problem management process.
• Producing management information.
• Managing the work of Problems support staff (first-, second- and third line).
• Monitoring the effectiveness of Problem Management and making recommendations for improvement.
• Overall control of the process-conformity of problem tickets.
• Decision making about steps to solve problem.
• Communication with customer and top management regarding consequences, causes and development solution.
• Route Cause Analyses and derivate actions towards permanent removal of problem worldwide as well as provision of lessons learned in respective corporate communication media.

T Technical Skills

• General overview about IT – Basic        

Languages

• English – advanced (C1)
• German advantage – upper intermediate (B2)                                                                                                                                                                                            

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

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