Open positions
Non technical
Deutsche Telekom IT Solutions Slovakia
Service Delivery Manager with German Language
Place of work
Moldavská cesta, Košice, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
1 320 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1320 € /brutto.
Are you ready to take your career to the next level and join our dynamic team? We are thrilled to announce an exciting opportunity to become a vital part of our team as a Service Delivery Manager. If you are fluent in German and possess a passion for excellence in service delivery, this role is tailored for you.
As a Service Delivery Manager, you will be the cornerstone of ensuring our contracts are executed flawlessly, exceeding the expectations of both our external and internal customers. Your role will involve coordinating contract execution to guarantee the highest level of satisfaction while optimizing costs. Fluent German language skills are essential as you'll be interfacing with both internal and external stakeholders.
What will you do?
- Manage optimal contract fulfillment for both the client and the company for the duration of the contract
- Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements
- Procure services for the client at optimal price and quality
- Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
- Observe and adjust the budgets and cost reduction
- Procure services in compliance with the deadlines and the expected service levels
- Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources
- Handle customer complaints and escalations within the framework of the complaint management process
- Process claim management towards customer
- Manage continuous improvement of delivered services
- Manage and evaluate changes in dynamic documents in compliance with document management
- Develop and drive innovation within the customer base.
- Ownership of annual TRI*M (customer satisfaction) program; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met.
You will succeed if you:
Why should you choose us?
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development *
- Benefits with focus on health and sport *
- Benefits with focus on family and work - life balance
- Other benefits *
For more information about our benefits click to Benefits
Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.