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Deutsche Telekom IT Solutions Slovakia
Business Support Manager (REF1226M)
Place of work
Košice, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
From 1 100 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits.
At Magenta Business – Hub Digital Offer and Order, we are a dynamic and innovative team dedicated to revolutionizing the wholesale telecommunications and IT industry. Our mission is to deliver cutting-edge solutions through our Java application, D!VE, which plays a pivotal role in managing the end-to-end process from customer inquiry to quotation processing and production order fulfillment. As a part of our team, you will be at the forefront of technology, working collaboratively with cross-functional teams to shape the future of digital offerings and orders in the telecommunications sector.
What will you do?
- Provide 2nd Level Support for D!VE, ensuring smooth operations from inquiry to order.
- Manage incidents and problems efficiently, contributing to continuous improvement.
- Collaborate with cross-functional teams for AppAgile environment operation.
- Use NIMBUS, JIRA, SM9, xAMS for streamlined support and documentation.
- Understand web service architectures, cloud tech, and hardware components.
You will succeed if you:
- Excel in incident and problem management.
- Proficient English (>= B2) and German (>= B2).
- Familiar with NIMBUS, JIRA, SM9, xAMS.
- Grasp web service architectures and cloud tech.
- Understand agile methods, CI/CD, automated testing.
- Know Scrum roles, rituals, and SAFe framework basics.
- Communicate, coordinate, and collaborate effectively.
- Prioritize customer focus and data reporting.
- Make sound decisions in complex situations.
- Demonstrate an entrepreneurial mindset.
- Hardware understanding in IT and telecommunications.
- Expertise in incident and ITIL service continuity management.
Why should you choose us?
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development *
- Benefits with focus on health and sport *
- Benefits with focus on family and work - life balance
- Other benefits *
For more information about our benefits click to Benefits
Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.
Wage (gross)
From 1 100 EUR/monthFinal salary is negotiable.We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits.