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Deutsche Telekom IT Solutions Slovakia

Process Specialist ENTRY IT Position NOW OPEN ! (REF700P)

Place of work

Košice, Slovakia (Job with occasional home office)

Contract type

full-time

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 € /brutto.

We are a very communicative group of people which is trying to avoid big customer business impact. How? We monitor dashboards, where we can find every step taken by our customer - Deutsche Telekom. Reading and interpretation of dashboards is our day and night routine. Evaluation of possible business impact of incidents and involving the right people to solve them, is making our Leitstand team a strong key player in avoiding big incidents. Joining our team will give you a big jump into the IT world.  

The main purpose of this position is to monitor customers process chains 24/7. 


What will you do?

  • Monitor the Process chains (Customer steps) dashboards during the day and night 
  • Evaluate possible customer business impact of incidents 
  • Involve responsible technicians to solve the incidents 
  • Communicate with technicians (Application Manager, Technical Solution Manager, ...) 
  • Update the Logbook, collect information about changes 
  • Organize and facilitate technical teleconferences 
  • Attend meetings and inform all responsible technical teams about current status
  • You will succeed if you:

     
  • Have secondary education 
  • Love to communicate 
  • Have analytical thinking 
  • Have ability to cooperate in a team 
  • Are proactive and customer oriented 
  • Will independently troubleshoot incidents and help to solve them 
  • Speak German at least on B2 level or speak English at least on A2 level 
  • Are willing to work 24/7, 12h shifts 
  • Why should you choose us?

    We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

    • Financial benefits
    • Benefits with focus on learning and development *
    • Benefits with focus on health and sport *
    • Benefits with focus on family and work - life balance
    • Other benefits *

    For more information about our benefits click to Benefits

    Benefits with * are applicable also to part-time positions.
    This information may be subject to changes and other internal rules.

    Wage (gross)

    1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 € /brutto.

    Contact

    Contact person: Cecilia Kotercova
    E-mail: send CV
    Apply now
    ID: 4762048  Dátum zverejnenia: 10.4.2024  Základná zložka mzdy (brutto): 1 000 EUR/month