Open positions
Non technical
Deutsche Telekom IT Solutions Slovakia
Process Manager with German Language (with ITIL certification)
Place of work
Košice, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
1 100 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1 100 € /brutto.
We`re team of experts who are responsible for steering bid preparation for complex customer projects.
As a Process Manager you will perform tasks related to the respective Production processes. Coordinates and controls process according to valid standards to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management. Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on-site support, training, and development activities for other colleagues.
What will you do?
WHAT WILL YOU DO?- Process design activities in Tribe IntraSelect:
- Customer to customer processes for the product PIU / DIAi
- License management in the responsibility of the business site (in the customer process and in billing within the customer project)
- New/additional customer to customer process for PIU and DIAi within customer projects in combination with new requirements (agreed with customer relevant to contract; or operation in CC mode)
- New customer to customer processes in product development and in combination with FMO (Future-Mode-Operation)
- Analyze processes and quality standards with regard to optimization potentials and derivation of corresponding measures
- Manage teleconferences with all required participants to coordinate actions to be taken related to process topics
- Manage continual service improvement to increase customer satisfaction
- Manage the alignment between process and operational topics to ensure proper communication
- Challenge the quality of production process to ensure Zero Outage targets
- Coaching and consultancy of respective processes to share knowledge.
You will succeed if you:
YOU WILL SUCCEED IF YOU:- Achieved master’s degree
- Have a proficiency in the use of Aris Tool
- Are fluent in German (Upper-intermediate level - B2) and English language (Upper-intermediate level - B2)
- Have minimum 5 years’ experience in Process Organisation and Quality Management
- Have ITIL foundation certification
- Are Self-motivated individual with exceptional reliability and effective communication
- Are experienced in MS Excel, Word, PowerPoint, SharePoint – Intermediate
- Have analytical thinking and presentation skills
- Are a Team player
- Have a proficiency in the use of Aris Tool
Why should you choose us?
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development *
- Benefits with focus on health and sport *
- Benefits with focus on family and work - life balance
- Other benefits *
For more information about our benefits click to Benefits
Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.