What will you do?

The main purpose of this job is to coordinate the execution of contracts in a way that contract fulfillment achieves or exceeds the expectations of the external or internal customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality.

You will:

• Manage optimal contract fulfillment for both the client and the company for the duration of the contract
• Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements
• Procure services for the client at optimal price and quality
• Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
• Observe and adjust the budgets and cost reduction
• Procure services in compliance with the deadlines and the expected service levels
• Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources
• Handle customer complaints and escalations within the framework of the complaint management process
• Process claim management towards customer
• Manage continuous improvement of delivered services
• Manage and evaluate changes in dynamic documents in compliance with document management
• Develop and drive innovation within the customer base.
• Have ownership of annual TRI*M (customer satisfaction) programme; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met.

The following tasks, among others, are performed in the Service Hub PSPC:

• Consistent automation of all services offered
• End-to-end responsibility for all services provided
• Performing technical capacity and resource management of the infrastructure
• Provision and maintenance of the service portfolio
• Support by means of consulting services and migration support to new technical solutions
• Transparent cost management for all infrastructure services and platforms
• Top trained experts deliver excellent service for the transformation of the Classic CMO platforms into the future mode "Cloud first".
• Development and implementation of new platforms based on customer requirements

You will succeed if you:

• Have minimum of 3 years experience at ICT Delivery Service Management
• Hold ITIL V3 Foundation Certification, SeM Advanced
• Have very good General IT overview as well as MS Office practical knowledge
• Have very good DTAG portfolio knowledge
• Have excellent leadership skills, communication skills, negotiation skills
• Have good Time management
• Have problem solving ability and you are result orientated as well as Customer oriented person
• Have very good presentation skills
• Speak fluent German and English

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 1 320 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1320 € /brutto.

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