What will you do?

Purpose

Check, solve, execute (where appropriate), and create tickets (incident, problem, change management tickets), in order to maintain service to customers according to given quality KPIs.

Key accountabilities

Operative interface between Service Delivery Management, customer, developer, Vendors and other delivery units
Check, solve, execute (where appropriate), and create tickets (incident, problem, change management tickets), in order to maintain service to customers according to given quality KPIs.
Plans, controls and is responsible for complete application-based request fulfilment.
Coordinates incident, problem, change, escalation management and operational documentation
Coordinates customer-driven and / or technical changes during service lifecycle
Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities

Functionally steers whole service chain for small and medium applications/services
Independently executes standard tickets to provide service according to KPIs.
Supports Junior Administrators to spread knowledge level in the team and develop their skills.
Support project and other deliverables in order to fulfil KPIs and management requests
Supports and consults Service Delivery Management during order and pre-sales process
Qualifications
Education

Secondary education
Experience

Minimum 2 years
Certification

LPIC 1 Linux certification advantage
IT Technical Skills

Linux - Expert
Scripting (bash/python) - Intermediate
IT/PC literacy - Expert
HW/SW overview - Advanced
Core platform knowledge - Advanced
ITIL knowledge - Basic
Technical overview in neighboring areas: Databases, Middleware, Network, Storage, Back up - Basic
Soft skills

Communication
Analytical thinking
Team cooperation
Presentation
Training and mentoring
Other Skills

Project management
Languages

English – Upper intermediate (B2)
German is an advantage

You will succeed if you:

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 € /brutto.

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