What will you do?

Technical solution manager (TSM) is responsible for high quality end to end service operation based on application level.

Key accountabilities:

• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
• Plans, controls and is responsible for complete application-based request fulfilment.
• Support and consult Service Delivery Management
• Coordinates incident, problem, change, escalation management and operational documentation
• Coordinates customer-driven and / or technical changes during service lifecycle
• Coordinates change approval in face of all Change Advisory Boards
• Working with agile tools on daily basis
• Installations of new versions of application on classic server or in cloud
• Preparation of pipelines/templates for application usage
• Preparation/configuration of new environments for applications.
• Creation of simple web based application (flask platform, fast-api, jungo...)
• Converting of distribution code wirh briefcase or/and google app engine
• Using Git as the most popular DevOps tool
• Possibility to move forward in your career and gain new DevOps oriented skills

Job specific accountabilities:

• Functional steers whole service chain for complex/top applications/services
• Independently executes complex tickets to provide service according to KPIs.
• Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
• Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
• Accountability for service asset- and configuration management
• Execute project and other deliverables in order to fulfil KPIs and management requests
• Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
• Responsibility for technical, maintaining and operational concepts
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

You will succeed if you:

IT technical skills:

• Core platform knowledge - expert
• Related platform knowledge - advanced

Soft skills:

• Communication skills - expert
• Analytical thinking - expert
• Team cooperation - expert
• Training and mentoring - advanced
• Presentation skills - expert
• Negotiation skills - advanced

Financial skills:

• Financial literacy in respective business area - intermediate

Other skills:

• Project management - basic

Languages:

• German - advantage

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 1 060 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1060/brutto.

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