What will you do?

Purpose
Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management. Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.

Key accountabilities

• Business process review and analysis (understanding and evaluation of business processes)
• Business process modeling
• Business process optimization
• Techniques and management of organizational change
• Project management of small project teams/squads, project management methods
• Project planning and organization
• Project scoping and initiation
• Project control and reporting
• Strategic planning, implementation and monitoring of process improvement measures & quality assurance measures
• Development and implementation of concepts to improve high-level processes and data models
• Leading process improvement initiatives

You will succeed if you:

Soft skills

• Communication and moderation skills - Expert
• Analytical skills - Expert
• Organizational skills - Advanced
• Presentation skills – Advanced

Other skills

• Project management - Basic

Certification

• Ideal: Lean, 6sigma or similar certification
• ITIL foundation certification or higher ITIL certification

Other criteria or requirements

• Knowledge of agile methods and roles in agile software development
• Knowledge of various quality management methods (e.g. ISO-9001)
• Ideally strong sales background
• Good analytical skills, development and establishment of suitable KPIs in the sales processes
• Complex knowledge about escalation processes and organization units responsible for it.
• Complex knowledge about whole organizational structure, practical use of tools, KPI’s and connection with QM
• Experience in working and managing international projects
• Experience of IT operations across all layers (e.g. application operation, OS operation, network, storage, etc.)
• Complex ITIL knowledge corresponding to ITIL certification
• Flexibility and stress resistance

Languages

• English – upper intermediate - B2 (advantage)

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 950 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 950€/brutto.

Contact