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Customer Relationship Manager with German
Place of work
Grösslingová 8, Bratislava
Contract type
full-time
Start date
Upon Agreement
Wage (gross)
1 300 EUR/monthBase salary depends on the professional qualifications and experience
Information about the position
What will you be in charge of?
• Collecting, assessing and proactively solving the biggest problems of customers in the purchasing process and following communication with customer.
• Monitoring customer ratings on a daily basis. Proactively contacting customers in order to solve their negative evaluation and achieve a change in their evaluation to positive.
• Achieving and maintaining customer business ratings above 90% (Price comparators, internal rating system).
• Database management and monitoring of most common problems in customer journey, follow up to eliminate the negative experience
• Check comments and messages on social networks. Delivering proactive solutions, answering product or service related questions
• Approval of unrepairable service act and managing contract cancellation.
• Resolving issues with lost, unavailable, unpaid or undelivered orders.
• Short and simple translations from Slovak language into a dedicated language.
• If necessary, assisting customer support in TOP seasons
• Evidence of damaged shipments and their assessment, resolving together with logistics
• Monitoring customer ratings on a daily basis. Proactively contacting customers in order to solve their negative evaluation and achieve a change in their evaluation to positive.
• Achieving and maintaining customer business ratings above 90% (Price comparators, internal rating system).
• Database management and monitoring of most common problems in customer journey, follow up to eliminate the negative experience
• Check comments and messages on social networks. Delivering proactive solutions, answering product or service related questions
• Approval of unrepairable service act and managing contract cancellation.
• Resolving issues with lost, unavailable, unpaid or undelivered orders.
• Short and simple translations from Slovak language into a dedicated language.
• If necessary, assisting customer support in TOP seasons
• Evidence of damaged shipments and their assessment, resolving together with logistics
What benefits do we offer?
- company teambuildings
- candy bar (sweet, fresh fruit)
- free drinks (coffee, tea, mineral water,…)
- employment discounts - 30%
- multi sport card
- bonus for special occasions
- sick days
- slovnaft bike
- referral bonus
And we expect you to...
You have an education
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Customer relationship management
You speak foreign languages
German - Proficiency (C2) and Slovak - Intermediate (B1) and English - Intermediate (B1)
Experience in the position/sector
customer support
You have years of experience
2
And you will fit in with us because you have these qualities
• Experience from support or customer service
• Strong pro-customer approach
• the desire and will to always solve the customer's problem to his satisfaction independence and diligence
• Drive to change things and processes for better customer experience
• Strong pro-customer approach
• the desire and will to always solve the customer's problem to his satisfaction independence and diligence
• Drive to change things and processes for better customer experience
Advertiser
Brief description of the company
Berlin Brands Group (BBG) has been designing, producing, and selling products in the areas of kitchen appliances, garden & living, sports and consumer electronics since 2005 and is now one of Europe’s largest digital companies including over 800 employees around the globe.
We love brands and products!
BBG creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brands including our largest and best-known brands Klarstein, auna and blumfeldt. Our passion for good products is reflected by over 5000 items we bring to our customers in 27 countries via the D2C (Direct-to-Consumer) model. Our headquarter is in Berlin, however our employees work in a total of 6 locations around the globe – in Europa, USA, and Asia.
We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of BBG.
We love brands and products!
BBG creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brands including our largest and best-known brands Klarstein, auna and blumfeldt. Our passion for good products is reflected by over 5000 items we bring to our customers in 27 countries via the D2C (Direct-to-Consumer) model. Our headquarter is in Berlin, however our employees work in a total of 6 locations around the globe – in Europa, USA, and Asia.
We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of BBG.
Number of employees
100-149 employees
Contact
ID: 4172020
Dátum zverejnenia: 29.10.2021
2021-10-29
lokalita: Bratislava Pozícia: Administrative Worker, Official, Customer Support Specialist Spoločnosť: Berlin Brands Group a.s.
Základná zložka mzdy (brutto): 1 300 EUR/month