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Customer Satisfaction Lead
Role & Responsibilities
- designs the Customer satisfaction measurement system (What shall be measured? When? Why? How?)
- proposes the initiatives that shall be executed in order to collect the C-sat data or improve their collection
- leads the approved initiatives’ execution
- regularly provides actual C-sat values to internal stakeholders (expecially in Sales&Marketing and Technology division)
- maintains prioritised Customer satisfaction issues list
- cooperates closely with CX steering committee – provides C-sat data and route-cause analyses, consults existing C-sat measurement system and collects ideas for improvement
- is consulted as an expert in case of any initiative related to C-sat measuring
Decision rights
- takes decisions (related to the execution activities as well as the budget) within the scope of an approved plan
Position in organisation structure
- part of Sales&Marketing Operations team
- a specialist role, not a team leading one
BENEFITS FOR YOU
Flexibility
Corporate events
Benefits for the whole family
Sports, health and wellbeing
And many more…
About ESET
ESET is a global leader in digital security and one of the largest cybersecurity vendors in the European Union. It is also the biggest and most appreciated IT company in Slovakia.
For more than 30 years, we have been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide.
ESET's purpose is not only to create cybersecurity solutions for customers but also to actively contribute to a more innovative and responsible society in terms of education, science and research.
We are a proud signatory and ambassador of the Diversity Charter. We believe in creating a respectful environment in which all our employees feel welcome, without exception.
Visit our website to learn more about us.