Customer Satisfaction Lead

Place of work
Bratislava
Contract type
full-time
Wage (gross)
2 000 EUR/month
*The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Information about the position

Job description, responsibilities and duties

We are looking for Customer satisfaction lead whose role is to settle and operate Customer satisfaction measurement system and deliver actual C-sat values to internal stakeholders. The role is a fit for somebody who enjoys working independently, but is able to cooperate with various teams. He or she is experienced and motivated to use this experience in a greenfield environment (we don’t have a standardized C-sat measurement system yet).

Role & Responsibilities

- designs the Customer satisfaction measurement system (What shall be measured? When? Why? How?)
- proposes the initiatives that shall be executed in order to collect the C-sat data or improve their collection
- leads the approved initiatives’ execution
- regularly provides actual C-sat values to internal stakeholders (expecially in Sales&Marketing and Technology division)
- maintains prioritised Customer satisfaction issues list
- cooperates closely with CX steering committee – provides C-sat data and route-cause analyses, consults existing C-sat measurement system and collects ideas for improvement
- is consulted as an expert in case of any initiative related to C-sat measuring

Decision rights

- takes decisions (related to the execution activities as well as the budget) within the scope of an approved plan

Position in organisation structure

- part of Sales&Marketing Operations team
- a specialist role, not a team leading one

Employee perks, benefits

• Supporting your personal and professional development - the opportunities to attend in various trainings, courses, conferences or meetups
• Financial bonus paid twice a year based on your performance
• Financial support in case of life milestones (wedding, childbirth)
• Complementary retirement savings contributions
• Transportations contributions - it doesnt matter if you walk, bike, drive or use public transportation
• Fully covered 5 EUR/per day meal vouchers
• "Refer a friend" benefit - the opportunity to receive a financial bonus when referring a friend for an open vacancy
• Available home-office days
• Fully-paid sickdays
• Fitness centre membership for free (fitness, massages, sqaush, swimming passes and other activities)
• Sport activites support - registration fee for various races, bike cages, bikes for rent)
• ESET products licencies for free
• Fresh fruit, tea, coffee, non-alcoholic bevereges - you can find them all in every kitchen
• Casual, friendly, open culture with no dresscode
• Company events ("žranica" in summer, weekend teambuildings, family day, St.Nicolaus day party, Christmas party, Health week)
• Opportunity to use company common areas (teracce, relax zone, library) for a chill time and meetings with colleagues
• Volunteering and opportunity to participate in various CSR activities

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- sound understanding of Customer satisfaction and Customer experience management
- previous experience with C-sat measurements
- systematic approach and analytical thinking
- ability to lead / manage small implementation projects
- “can-do“ attitude
- fluent English

Advertiser

Brief description of the company

The beginnings of ESET date back to 1987, when two young programming enthusiasts, Peter Paško and Miroslav Trnka, wrote a program for the detection of one of the world’s first computer viruses. They did not know that they had created one of the most successful antivirus programs in the world – dubbing it NOD. In 1992, together with their mutual friend Rudolf Hrubý, they formally established ESET.

What started as the brainchild of a few friends has evolved into the most valuable international brand of any Slovak company. Today ESET’s NOD32 technology protects over 100 million users across the world.

This success did not come overnight. The company’s global success and growth was given a boost in 1998 with its first “VB100” award from the prestigious Virus Bulletin magazine. Since then, we’ve received this accolade more than 100 times.

Today, over 1,600 employees around the world drive the company’s success – a telling increase from 3 in 1987 and 135 in 2006. Almost 900 of them are based in Slovakia, the home of ESET headquarters.

Throughout the company’s expansion, we have stayed true to the principles on which we were founded, and we remain independent in order to continue to meet new challenges.

Number of employees

1000 and more employees

Company address

ESET, spol. s r.o.
Aupark Tower, 16th Floor, Einsteinova 24
851 01 Bratislava
http://www.eset.sk
ID: 3833256  Dátum zverejnenia: 20.1.2020  Základná zložka mzdy (brutto): 2 000 EUR/month