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Place of work
Bratislava
Contract type
full-time
Client Satisfaction Analyst (work place in Bratislava)
Job description |
supports client teams in assessing, maintaining, and improving their clients' satisfaction. works with the client satisfaction survey data and develops analytical insights and recommends actions based on client feedback from IBM Client Satisfaction programs to enable geographical / business unit improvement. acts as interface as needed within IBM to execute assigned responsibilities (Sales Managers, Client Satisfaction Advisors etc.) Requirements: strongly client/business oriented personality analytical skills - experience with customer surveys execution and analysis excellent communication skills (listening, influencing) excellent presentation skills proactive, willing to take ownership and initiative persistent and unafraid of complexity excellent command English - both spoken and written prior experience with account/project management or marketing activities experience with statistical and analytical software (SPSS) is an advantage |
Required
|
Preferred
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IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. |
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
ID: 1874383
Posting date: 20.9.2014
2014-09-20
location: Bratislava Position: Business Analyst, IT Analyst Company: IBM
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