Operational Excellence Lead - Claims Operations (Hybrid)

Are you a self-motivated, dedicated individual, enthusiastic about improving the way things work? Would you like to conduct in-depth reviews, optimize processes, and manage high-impact projects? Then buckle up and read on!

About the Role

In this role you will become an integral member of the Operational Excellence Claims Operations team. You will closely collaborate with various internal teams to enhance operational efficiency and contribute to strategic planning and decision-making processes. Except for that, you will be directly contributing to the successful delivery of key 2024 initiatives (2024 Claims North Star and Operations delivery agenda) and ensuring alignment with organizational goals.

Main responsibilities:
• Conduct detailed process analysis to identify areas for optimization and efficiency gains.
• Facilitate strategic planning activities, including work shifts, automation initiatives, and process improvements.
• Support data and performance management deliverables to ensure accurate tracking and reporting.
• Engage in deep analytical tasks to enhance decision-making capabilities within Claims Operations.
• Collaborate with cross-functional teams to implement and monitor operational improvements.
• Maintain, simplify and streamline up-to-date central Standard Operating Procedures (SOP's), best practices or process documentation as required.

About the Team

This role is based in Bratislava, but part of a dynamic, driven and diverse team of professionals spread around the globe. We are combining transformational capabilities with an in-depth Swiss Re knowledge.

Since we believe in teamwork, we are looking for someone that will bring experience, share knowledge, and work on their own or support with joint initiatives – to ultimately help us reaching our goal.

• Attractive performance-based bonus
• Ultra flexible working time in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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