Team Lead HR Administration Centre

Team Leader will be based in Bratislava and provides leadership, direction and prioritization for all services within the HR Support Center for a team of 6 people (5 based in Bratislava and 1 based in Bangalore location) with a potential to grow. You will be expected to work closely with all HR teams within Swiss Re as global activities are being offshored to Bratislava and are performed in the team (more specifically for the US location, Switzerland and Asia (Bangalore, Honk Kong and Singapore location). The current team portfolio involves benefits management, off boarding activities and employment management tasks such as band changes and off cycle salary changes for above mentioned location. The team manages global HR tasks such as position management, performance management or rewards administration. We are looking for a candidate with a passion to lead people, drive results and work in multicultural environment.

• Lead the HR Administration Support team of 6 people who is responsible for administrative 2nd level HR global services for the EMEA region and the US region
• Direct line management responsibility for HR Admin Services team (resource planning, feedback providing, performance reviews, training, development plans etc)
• Act as change agent, acting as a catalyst to change and supporting business in moving to the next level
• Continuous optimization of current portfolio, processes and procedures in close cooperation with HR Service Delivery team
• Drive for high customer satisfaction within given framework and constantly improve internal processes and procedures to increase client orientation and effectiveness
• Ensure permanent knowhow build up for own staff on process changes and new tasks taken over by the team and drive standardization of processes
• Responsible for KPIs management and achieving target goals (reaction and resolution time)
• Responsible for tickets management and workload/tasks distribution
• Establish and maintain strong communication channel with all HR stakeholders
• Ensure strict adherence to HR processes and guidelines, apply 4 eye principle of all payroll relevant data entries
• Contribute to HR initiatives and projects as needed