Chief Operations Officer (COO) iptiQ EMEA L&H (80-100%)

About the role
As Chief Operations Officer, you will have a unique and exciting opportunity to join us: a diverse and motivated team, committed to delivering value and innovative services together with our clients and partners in the primary insurance space.

You will lead the Operations Department, and will be responsible for leading the end-to-end operating model, client service delivery, partner management, and end consumer servicing and claims handling. You drive the continued digitalization of the core insurance processes along our entire value chain, and you ensure the satisfaction of our B2B clients and end consumers with respect to our touchpoints and services.

You will work closely in cross functional teams across the unit. You will be a member of the Executive Team and will report to the unit's CEO.

Your responsibilities include:
- hold overall responsibility for operational services to our distribution partners and to our end consumers across Europe
- design, implement & monitor the operational services to our B2B partners and to our end consumers and drive the continuous digitalization of all related service items
- ensure that new partners are on-boarded onto the service model of iptiQ in an timely and efficient manner. Constantly identify and execute initiatives to optimize the on-boarding in order for iptiQ to realize its growth ambitions
- implement quality service control mechanism (NPS etc.) and ensure that they deliver above industry benchmarks results through delivering maximum client and customer satisfaction
- manage the different operation service hubs in Europe and ensure that new operational centers are established as per iptiQ’s growth strategy
- as part of the COO function you manage the underwriting and claims functions and ensure that all operational services of these functions are executed according to defined product and customer standards
- handle all operational risk and ensure that these are monitored
- hold overall responsible for the culture of operations with the goal to become an employer of choice

About the team
We put the consumers' needs in the center of what we do, aim to become a digital champion and believe in data based learning. We use the Swiss Re network to access state of the art technologies and capabilities, combine it with local expertise and an innovative mind-set, constantly questioning current ways of offering insurance. Our aim is to drive the digitalization of the L&H insurance business in Europe, combining insurance know-how and e-commerce competencies, as well as the dynamic spirit of a start-up with the backing of Swiss Re.

Do you enjoy thinking ahead and identifying new opportunities or anticipate future challenges? Do you like driving complex, cross-functional projects in an agile way? Do you enjoy pushing borders and have a passion for the latest technologies?

Minimum base salary for this job from 4000 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.
We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

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