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Johnson Controls is a global diversified company in the building and automotive industries. Johnson Controls Automotive Experience is a global leader in automotive seating, overhead systems, door and instrument panels, and interior electronics. We support all major automakers in the differentiation of their vehicles through our products, technologies and advanced manufacturing capabilities. With more than 80,000 employees and 200 plants worldwide, we are where our customers need us to be. Consumers have enjoyed the comfort and style of our products, from single components to complete interiors. With our global capability we supply more than 30 million cars per year.

For our Bratislava Business Center,AE, we are now seeking you (m/f) as:
Customer Service Lead
Your responsibilities
* coordinate and running customer satisfaction survey running and also responsible for implementing action plan
* BBC portal regular update
* organizing meetings / calls with internal customers ( monthly performance calls)
* managing internal customers visit
* link with business unit liaison
* regular post on BBC community
* develop presentations for BBC, oversee overall BBC
* organize and manage ( not present) quarterly calls with business finance people (25-30 calls per quarter)
* daily think about customers and help to improve customer satisfaction
* contact list update and sharing with business
* organize and manage BBC workshops about various topic based on finance strategy.
* coordinate updates of BBC customer portal pages in alignment with GBS Knowledge and Portal Manager
* maintain BBC Community site and populate it with content – especially newsfeed posts
* develop communication materials, e.g. presentations on the BBC, portal stories on the BBC, videos

#external
Your qualificiations
* BA/MBA degree in economics graduated in business administration/management
* Min.3 years’ experience in business environment 
* US GAAP experience
* MS Office, SAP, Hyperion experience
* Excellent PC knowledge
* Loyalty, Discretion
* Excellent oral and written communications skills
* English language Business Proficient level
* Ability to cooperate with people of different levels inside/ outside the company and to interact with team to reach team goals and business objectives
* Ability to express information in a manner appropriate to different levels of people & to lead negotiations
* Ability to recognize, respond to customer expectations with sense of urgency and even increase expectations

#external
Apply
Johnson Controls is committed to equal employment opportunity, diversity and inclusion in the workplace. We are looking for male and female candidates alike. We are looking forward to receiving your application.
ID: 2731739   Dátum zverejnenia: 21.9.2016  
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