Customer Services Manager

Monitoring and improving the shopping experience for the customer all around the store
•Determining and implementing a Customer Service Policy throughout the store
•Securing that the How to shop information process is implemented according to the IKEA manuals
•Being responsible for the Store customer guidance system and communication of the generous exchange & returns policy throughout the store
•Managing and leading the co-workers in the department according to the IKEA Corporate culture, local legislation
•Training and developing the co-workers to be able to deliver excellent customer service
•Ensuring a safe environment for co-workers, assets and visitors
•Planning the financial frame, keeping the agreed goals and follow up
•Securing that the buying process is easy and family friendly for all customers
•Being responsible for the offer of the relevant services for customers

• staff discount
• staff clothes
• canteen - extra benefit
• extra surcharges for weekends, public holidays and night shifts work
• flexible benefit package - cafeteria (for public transport, leisure time vouchers,...)
• christmas gift, summer and winter party
• work anniversary and life events gifts
• trainings and development
• positive working environment
• modern and stable company with unique culture

•To be able to speak and understand English
•Minimum 3 years retail/customer services management experience
•Strategic, analytical and tactical abilities
•Strong enthusiasm and knowledge of home furnishings
•Excellent communication skills
•Proven leadership abilities and lead by example
•To be able to build working relationships
•Ability to bring out the best in co-workers and to motivate and develop the organisation

Thank you for your interest. We will contact only selected candidates. More information on www.IKEA.sk

Kontaktná osoba: Mgr. Silvia Bodnárová
E-mail: poslať životopis