Hardware People Manager

Job Description

With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our Sales Transaction Support Organisation.IBM Sales Transaction Support plays a unique and integral role in driving key business decisions, supporting operations and influencing business results. Sales Transaction Support operates as a values-driven team, we are trusted advisors to the business operations and we support all business units in all geographic areas.

Responsibility for end-to-end Business Partner contract management execution from a moment Business partner applies for the relationship with IBM till the contract is activated. This includes effective communication with Business Partner and/or IBM internal functions in order to provide sufficient service connected to the role.


Job Responsibilities

• Verify, cascade and measure department business performance objectives
• Communicate and negotiate with other organizations or departments to help meet department objectives
• Provide effective two-way communication and understanding within the department, with peers, with manager, and with business contacts
• Initiate and sustain customer relationships and use customer feedback to optimize customer satisfaction
• Manage business controls including audit readiness, budgets, safety / security
• Take actions to actively promote a motivated workforce and foster an environment for improvement, empowerment, motivation and high performance
• Enable the team to manage day-to-day operation and balance workload
• Assess risks and take appropriate action
• Utilize common worldwide processes and monitor adherence to maximize process effectiveness; recommend ways to improve worldwide common processes
• Manage HR processes including selection / hiring, PBC, ranking, conduct, career development, skill development, compensation, workforce diversity
• Facilitate team recognition & reward
• Support an empowered team through counseling, coaching , instilling trust and clarifying boundaries
• Participate in assigned task forces and projects
Improve climate as measured by the Employee Pulse Survey, and develop career opportunities.


Required Technical and Professional Expertise

Mandatory Skills:
- People management skills
- Communication and negotiation skills
- Fluent English (spoken & written)
- Strong commitment to Customer Satisfaction with creative problem solving
- Taking ownership and responsibility
- Flexibility - necessity to support business based on business requirements (QE support might be required)

Preferred Skills:
- Leadership skills
- IBM product structure overview
- Thinking out of the box
- Critical thinking