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Place of work

Bratislava

Contract type

full-time

Client Satisfaction Specialist

Job description

Based on collected client feedback through external surveys, Client Satisfaction Specialist enables sales teams to improve client value through:

Driving the client satisfaction programs, processes, and tools available to execute sales teams in assessing, maintaining, and improving their client’s satisfaction

Developing insights and recommended actions based on client feedback to enable improvement in respective geographies and business units

Presenting findings to Sales Executives and recommending corrective actions.

Interacting as needed within other organizations in IBM to execute assigned responsibilities to meet Client Satisfaction targets

We need:

analytical and administrative skills

excellent communication skills (listening, influencing)

proactive, willing to take ownership and initiative

persistent and unafraid of complexity

prior work experience required (customer facing welcome)

English fluent, other European languages are welcome

Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas:

• Your money
Annual performance bonus payment
Subsidized meal-tickets
Special IBM discounts
Diners club - private credit card
Recommend-a-Friend – get a bonus in the employee referral program

• Your life
Flexible working time
Three additional vacation days
International environment

• Your health
Life Insurance
Medical sanatorium
Up to three self-recovery days
100% sick leave compensation

• Your development
Long term career development and possibility of internal rotation
Training programs - classroom based training and 5000 e-learning course

Required

Bachelor's Degree
At least 1 year experience in client facing, analytical preferred
English: Fluent

Preferred

Master's Degree in Business/Management

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

ID: 1721452 Dátum zverejnenia: 24.4.2014 lokalita: Bratislava Pozícia: Helpdesk Operator Spoločnosť: IBM Pracovná ponuka je prevzatá z inej stránky alebo zdroja.