Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Payments Supervisor
Place of work
Apollo BC II., blok E Špitálska 27, Bratislava
Apollo BC II., blok E Špitálska 27, Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Information about the position
Job description, responsibilities and duties
Position: Payments Supervisor
Reports to: Payments Manager
Location: Bratislava Slovakia
Nature and aim of the position
This is an exciting opportunity to become a part of developing Payments operations environment. The primarily responsibility of the Payments Supervisor’s role is leading the team in charge of verification, recording and control of manual exceptional transactions combining bank transfers, cash transfers to credit cards and issuing cheques on behalf of Global Blue and external parties.
Main duties and responsibilities
- Executing or ensuring the competence of the team in areas of:
• Processing refund exceptions (Manual payments, Reissues, Stop, Reversals) in various currencies towards travelers globally
• Performing quality control on received refund requests
- Quality assurance on tasks performed by the team
- Supervision of defined SLAs and KPIs
- Investigation and approval of exceptional cases, advisor in complicated situation/cases
- Escalation point for operational events
- Responsible for periodical weekly, monthly reporting
- Development and people management, will be lead to couch the team
- Training and continuous education on hard-skills, soft skills, GB knowledge, Process knowledge
- Work with engagement level and motivation
- Team leader's tasks such as revision of governance documentation, access management, assessments and evaluations, training concepts and induction of new joiners
- Anticipate internal/external business issues; recommend process or service improvements related to optimization of payment channels (credit cards, bank accounts and cheques)
- Recognize and communicate possible improvements
- Support projects and system implementations, become SME
Reports to: Payments Manager
Location: Bratislava Slovakia
Nature and aim of the position
This is an exciting opportunity to become a part of developing Payments operations environment. The primarily responsibility of the Payments Supervisor’s role is leading the team in charge of verification, recording and control of manual exceptional transactions combining bank transfers, cash transfers to credit cards and issuing cheques on behalf of Global Blue and external parties.
Main duties and responsibilities
- Executing or ensuring the competence of the team in areas of:
• Processing refund exceptions (Manual payments, Reissues, Stop, Reversals) in various currencies towards travelers globally
• Performing quality control on received refund requests
- Quality assurance on tasks performed by the team
- Supervision of defined SLAs and KPIs
- Investigation and approval of exceptional cases, advisor in complicated situation/cases
- Escalation point for operational events
- Responsible for periodical weekly, monthly reporting
- Development and people management, will be lead to couch the team
- Training and continuous education on hard-skills, soft skills, GB knowledge, Process knowledge
- Work with engagement level and motivation
- Team leader's tasks such as revision of governance documentation, access management, assessments and evaluations, training concepts and induction of new joiners
- Anticipate internal/external business issues; recommend process or service improvements related to optimization of payment channels (credit cards, bank accounts and cheques)
- Recognize and communicate possible improvements
- Support projects and system implementations, become SME
Employee perks, benefits
Language course
Fitness
Additional 2 days off per year
Company library
Employee referral and suggestion program
Teambuilding, Christmas party, Team events
Brithday present
Every Wednesday "fruit day"
Fitness
Additional 2 days off per year
Company library
Employee referral and suggestion program
Teambuilding, Christmas party, Team events
Brithday present
Every Wednesday "fruit day"
Information about the selection process
If you are interested please send us your English CV with Cover letter by e-mail.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Economics, Accouting, Finance
Language skills
English - Upper intermediate (B2)
Other knowledge
Double-entry bookkeeping - Advanced
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
Personality requirements and skills
Profile and education
- University education (Bachelor or Master's degree)
- Experience with leading team
- Min. 3 year of experience in payments, revenue assurance, accounting or finance operations
- Fluency in written and spoken English
- Good knowledge of MS Office (Word, Excel, PowerPoint,)
- Leadership and people management
- Analytical thinking
- Innovative and creative ideas
- Independently identifies key issues, patterns or deviations
- Diligent and accurate working style
- Willingness to learn, openness and flexibility to take on new tasks and challenges
- Ability to set priorities and meet deadlines
- Collaborates with others across teams
- Computer skills
- University education (Bachelor or Master's degree)
- Experience with leading team
- Min. 3 year of experience in payments, revenue assurance, accounting or finance operations
- Fluency in written and spoken English
- Good knowledge of MS Office (Word, Excel, PowerPoint,)
- Leadership and people management
- Analytical thinking
- Innovative and creative ideas
- Independently identifies key issues, patterns or deviations
- Diligent and accurate working style
- Willingness to learn, openness and flexibility to take on new tasks and challenges
- Ability to set priorities and meet deadlines
- Collaborates with others across teams
- Computer skills
Advertiser
Brief description of the company
Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are
https://www.globalblue.com/corporate/about-us/who-we-are
Number of employees
100-149 employees
Contact
ID: 2109149
Dátum zverejnenia: 13.5.2015
2015-05-13
lokalita: Bratislava Pozícia: Accountant, Back Office Specialist, Operations Supervisor, Payments Clerk, Team leader Spoločnosť: Global Blue Slovakia s. r. o.