Security Compliance Specialist

Position: Security Compliance Specialist
Reports to: Quality Assurance Manager
Location: Bratislava Slovakia


Nature and aim of the position

Global Blue is a global company operating, amongst others, in the field of VAT refunds to travelers. Company´s core business consists of paper-based and digital transactions (VAT refunds). Thus, in terms of protection against fraud, misuse of the VAT refund scheme, Global Blue has a Group Security function, which is responsible for fraud prevention.

Group Security has the responsibility for Policies and Guidelines aimed at fraud prevention. Conducts audits of Polices, produces training guides, instruction manuals and is responsible for the surveillance of transactions during and post processing.

Global Blue handles 30 million transactions a year across 40 countries - predominantly paper based. The position holder will be tasked to play a lead role to ensure our fraud controls are followed, that the fraud controls are adequate and our staff is made aware of their responsibility when it comes to fraud prevention.

The aim of this position is:
- Maintaining compliance policies.
- On site audits of staff and processes to strengthen the awareness of fraud prevention.
- Suspected fraud investigation and fraud prevention.
- Transactional analysis.
- Development of additional controls and measures strengthening Security within Global Blue.

Main duties and responsibilities:
- Developing and updating compliance rules and policies.
- Development of additional controls and measures strengthening Security within Global Blue.
- On site audits of staff and processes to strengthen the awareness of fraud prevention.
- Training and awareness
o 1700 people in Global Blue should be aware of their responsibility towards fraud prevention.
- Suspected fraud investigation and fraud investigation.
- Taking the lead and/or supporting the Business Units that report a suspected or actual fraud through to conclusion. Maintaining the central database of fraudulent activity.
- Transactional analysis
o Identifying suspicion patterns and analysing if something untoward is happening.
- All other general duties linked to Group Security’s KPIs and effective fraud prevention within Global Blue.
- Investigation and approval of exceptional cases, advisor in complicated situation/cases.
- Escalation point for operational events.
- Responsible for periodical weekly, monthly reporting.
- Training and continuous education on hard-skills, soft skills, GB knowledge, Process knowledge.

Reporting and collaboration:
CSC Vice-president
QA manager
Other local and abroad managers
Global Blue subsidiaries
IT department
Internal and external audit departments

• Language Course
• Fitness
• Additional 2 days off per year
• Company library
• Employee referral program
• Employee suggestion program
• Teambuildings, Christmas party, Team events
• Brithday presents

If you are interested in this opportunity, please send us your English CV with Cover letter.