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Operations Support Manager
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
upon agreement
upon agreement
Information about the position
Job description, responsibilities and duties
Executing and/or ensuring the competence of the team of 5 in areas of:
- Process design, analysis, re-engineering incl. documenting and maintaining library
- Project management (planning, running and leading of internal projects focused on optimisation and effectiveness)
- Business analytics (measuring of KPIs, maintaining the KPI library, analysing and evaluating of progress)
- ISO responsible
- System / service management (act as interface between business / operations and IT)
- Developing the support function in line with market trends and needs
The candidate should manage the Operations team in the above mentioned areas.
We are looking for a strong candidate experienced in leading a team of project managers/specialists or process specialists or reporting specialists /analysts.
- Process design, analysis, re-engineering incl. documenting and maintaining library
- Project management (planning, running and leading of internal projects focused on optimisation and effectiveness)
- Business analytics (measuring of KPIs, maintaining the KPI library, analysing and evaluating of progress)
- ISO responsible
- System / service management (act as interface between business / operations and IT)
- Developing the support function in line with market trends and needs
The candidate should manage the Operations team in the above mentioned areas.
We are looking for a strong candidate experienced in leading a team of project managers/specialists or process specialists or reporting specialists /analysts.
Employee perks, benefits
- Interesting and challenging work in the international environment
- Opportunities for professional and personal growth
- Motivating company benefits (language courses, fitness & welness centre, mobile phone, laptop, teambuildings..)
- Opportunities for professional and personal growth
- Motivating company benefits (language courses, fitness & welness centre, mobile phone, laptop, teambuildings..)
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
An experienced management position – applicant must be able to demonstrate at least 5 years operational support, process management, project and reporting, experience; international experience is appreciated.
• Operational management experience in the B2C environment is desirable
• Experience of working with Business Processes, Report and Analytics - both understanding and developing
• Experience of project management, improvement initiatives
• Knowledge of ISO 9001 and 27001 principles
• Fluent English
• Leadership and people management (min. team of 5)
• Must be able to demonstrate successes and achievements in previous positions
• Must be able to demonstrate an understanding of key fundamentals of operational support management from concept, set up, implementation to business as usual
• Flexibility, creativity and innovation, analytical thinking, reliability, responsibility
• Operational management experience in the B2C environment is desirable
• Experience of working with Business Processes, Report and Analytics - both understanding and developing
• Experience of project management, improvement initiatives
• Knowledge of ISO 9001 and 27001 principles
• Fluent English
• Leadership and people management (min. team of 5)
• Must be able to demonstrate successes and achievements in previous positions
• Must be able to demonstrate an understanding of key fundamentals of operational support management from concept, set up, implementation to business as usual
• Flexibility, creativity and innovation, analytical thinking, reliability, responsibility
Advertiser
Brief description of the company
Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are
https://www.globalblue.com/corporate/about-us/who-we-are
Number of employees
100-149 employees
Contact
ID: 1713463
Dátum zverejnenia: 22.7.2014
2014-07-22
lokalita: Bratislava Pozícia: Department Manager, Operations Manager, Process Manager, Quality Control/ISO Manager, Quality Manager Spoločnosť: Global Blue Slovakia s. r. o.