Digital Account Manager

Digital Account Manager is a subject-matter-expert who independently runs and coordinates digital/online activities, keeps track of the digital projects/initiatives with high business impact in selected key markets.
Vital skill for this position is to build strong and effective relationships and actively drive and mediate the cooperation between global, regional and local online teams.

We are looking for a Digital Account Manager with excellent communication skills as well as the theoretical and practical knowledge and understanding of digital/online marketing practices, tools and platforms.

In this role, you will have the opportunity to:

• Act as global subject-matter-expert responsible for running, coordination, support, initiatives on variety digital/online activities and projects in selected key countries.
• Be a primary point of contact, build effective relationships and drive cooperation between global, regional and local digital/online teams.
• Make sure all digital activities are properly planned, coordinated, executed and evaluated.
• Independently run and take ownership over complex cross-team/cross-country digital/online projects.
• Coordinate and drive correct implementation of global digital guidelines, best practices and ensure compliance of local market’s requirements.
• Track the level of adoption, implementation and deviances of ESET’s digital properties across local markets to ensure highest possible performance and conversion rates.
• Communicate and spread information about newest digital initiatives, new functionalities, best practices and guidelines. Ensure their proper and timely implementation on key markets.
• Provide basic support and oversee main digital properties and resources on selected key markets.
• Coordinate implementation of complex corporate website/e-commerce functionalities, make in-depth troubleshooting regarding e-commerce/web solution.
• Participate on the process of creating functional/technical specification and follow up with development team on its implementation, acceptance testing and ensure further adoption on selected local markets.

The essential requirements of the job include:

• 5+ years experience on Digital Marketing/Operations manager or similar position
• Master's degree (preferably in Marketing, Business, or Communication) or equivalent experience
• Fluent English
• Ability to bridge business needs and technical capabilities
• Excellent project management skills, outcome-driven with focus on partnership and execution
• Excellent communication and presentation skills, including ability to engage with team members at all levels of the organization
• Experience with system administration of the marketing ops, sales ops, digital workflows
• Good grasp of diverse online areas including A/B testing, conversion rate optimization, email/ads optimization, and web/e-commerce solutions
• Ability to develop and translate strategic goals into actionable items that balance the evolving priorities of the organization
• Digitally savvy with interest in cutting-edge digital trends
• Team player with a positive, collaborative work ethic

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