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Technical Support Engineer I
Job description
As our Technical Support Engineer, you are expected to:
- Provide technical support for ESET products to our customers and partners
- Search for solutions of issues in cooperation with developers
- Gather data about new issues solved and provide them to other teams / departments
- Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.)
- Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues
- For complex issues provide detailed findings to developers
- Provide 24/7 availability to our partners (11.5 hour shifts, in average there are 14 shifts per month).
Ideal candidate has:
- At least 2 years of experience on similar position
- Active English language (min. B2 level written and spoken)
- Active Slovak language (min. B2 level written and spoken)
- Excellent communication skills
- Problem solving and solution seeking attitude
- Drive to learn
Knowledge of at least one of the following is a must:
- Advanced/expert knowledge of UNIX/Linux OS
- Advanced/expert knowledge of Microsoft Windows Server
Basic knowledge of following is a must:
- RDBMS
- Active Directory and GPO
- Network Topology/Layers, Networking protocols including the ability to analyze network traffic (with Wireshark)
- Networking Tools and Utilities
- AV/Firewall Rules and Policies
- Virtualization
Knowledge of following is an advantage:
- Microsoft Exchange Server
- Microsoft SharePoint Server
- IBM Lotus Domino / HCL Domino
- Android
- Mac OS X
- ESET PROTECT
- Experience with antivirus products
- Experience with REST APIs
BENEFITY PRE TEBA
Flexibilita
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Firemné podujatia
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Benefity pre celú rodinu
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Šport a zdravie Wellbeing
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A ešte viac…
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O ESETe
Spoločnosť ESET je globálnym lídrom v oblasti digitálnej bezpečnosti a je jedným z najväčších dodávateľov bezpečnostných riešení v Európskej únii. Zároveň je najväčšou a najoceňovanejšou IT firmou na Slovensku.
Už viac ako 30 rokov vyvíjame popredný softvér a služby zamerané na IT bezpečnosť a ochranu podnikov, kritickej infraštruktúry a domácností z celého sveta
Okrem vytvárania bezpečnostných riešení pre zákazníkov je našim cieľom aj aktívne prispievať k inovatívnej a zodpovednej spoločnosti v oblasti vzdelávania, vedy a výskumu.
Sme hrdým signatárom a ambasádorom Charty diverzity. Veríme, že vytváranie ohľaduplného prostredia, v ktorom sa všetci naši zamestnanci, cítia vítaní, je správnym krokom.
Viac sa o nás dozviete na našej stránke.